Compaq 6000 User Manual

bGetting StartedCompaq Presario6000 and 8000 Series ComputerThis guide helps you get acquaintedwith the features of your computerand provides solution

2–2 Getting StartedSetting Up the ComputerWhen you first turn on the computer, a series of startup screens appears. For some models, you choose your l

7–30 Getting StartedFinding Help & SupportComputer powered off automatically.The unit temperature was exceeded. The fan may be blocked.1. Unit is

Getting Started 7–31Finding Help & SupportMiscellaneousSymptom Problem SolutionComputer date and time display is incorrect.RTC (real-time clock) b

7–32 Getting StartedFinding Help & SupportIllegal Operation has Occurred error message is displayed.Configuration files are corrupt.If possible, s

Getting Started 8–18Upgrading the ComputerYou can replace or upgrade several components in your computer. This chapter describes procedures for access

8–2 Getting StartedUpgrading the ComputerPreparing the ComputerBefore you upgrade any component in your computer, you need to prepare the computer so

Getting Started 8–3Upgrading the Computer5. Disconnect all external devices connected to the computer.6. Lay the computer on its side with the access

8–4 Getting StartedUpgrading the ComputerRemoving the Computer Access Panel on the 8000 model8. Remove the front bezel by following the appropriate me

Getting Started 8–5Upgrading the Computer❏ To remove the front bezel from the 8000 model, push up on the two release tabs 1,and then rotate the front

8–6 Getting StartedUpgrading the ComputerRemoving or Upgrading a DriveDepending on your computer configuration, you may have up to four of the followi

Getting Started 8–7Upgrading the ComputerLocating Drive PositionsDrive Positions on the 6000/8000 (6000 shown)Removing a Drive1. Locate the drive you

Getting Started 2–3Setting Up the ComputerMaking Recovery CDsIn the unlikely event that there is damage to the hard disk drive, or you have to replace

8–8 Getting StartedUpgrading the Computer3. Disconnect the power cable 1 and data cable 2 from the back of the drive you want to remove, as indicated

Getting Started 8–9Upgrading the ComputerDisconnecting the Diskette (Floppy) Drive CablesDisconnecting the Hard Drive Cables

8–10 Getting StartedUpgrading the Computer4. Release the drive from the chassis by following the method appropriate for your computer model.❏ To relea

Getting Started 8–11Upgrading the Computer❏ To release a drive from the chassis of the 8000 model, slide the drive lock mechanism 1 to unlock the driv

8–12 Getting StartedUpgrading the Computer6. For an 8000 model diskette drive, squeeze inward on both sides of the bracket brace and lift the brace up

Getting Started 8–13Upgrading the ComputerReplacing or Adding a DriveThe steps to replace or add a drive are the same for both the 6000 and 8000 model

8–14 Getting StartedUpgrading the Computer2. Slide the drive into the drive bay 1, making sure to align the guide screws with the guide slots, until i

Getting Started 8–15Upgrading the ComputerReconnecting the Hard Drive Cables Reconnecting the Optical Drive CablesAn optical drive for the 8000 model

8–16 Getting StartedUpgrading the Computer4. Complete the procedure described in “Reassembling the Computer” on page 8–27.5. Turn on the computer.6. I

Getting Started 8–17Upgrading the Computer3. Return to “Replacing or Adding a Drive” on page 8–13, and begin with step 1.Replacing the Diskette Drive

2–4 Getting StartedSetting Up the Computer

8–18 Getting StartedUpgrading the ComputerRemoving a Memory Module1. Complete the procedure described in “Preparing the Computer” on page 8–2, but do

Getting Started 8–19Upgrading the Computer3. Open both latches of the memory module socket 1 found at each end of the memory module. Lift the memory m

8–20 Getting StartedUpgrading the Computer1. Open both latches of the memory module socket 1.Opening the Latches on the Memory Module Socket❏ If you a

Getting Started 8–21Upgrading the Computer2. The memory module can be installed in only one way. Match the notch on the module 1with the tab on the me

8–22 Getting StartedUpgrading the ComputerRemoving or Installing an Expansion CardAn expansion card is a circuit board that fits into a computer expan

Getting Started 8–23Upgrading the ComputerTo Remove an Expansion Card1. Complete the procedure described in “Preparing the Computer” on page 8–2, but

8–24 Getting StartedUpgrading the Computer3. Inside the computer on either the 6000 or 8000 model, locate the expansion slots on the system board.❏ If

Getting Started 8–25Upgrading the Computer6. If you are not replacing the old expansion card with a new expansion card, reinstall the expansion slot c

8–26 Getting StartedUpgrading the Computer2. For the 8000 model, secure the expansion card to the chassis with the slot cover screw.3. For both the 60

Getting Started 8–27Upgrading the ComputerReassembling the Computer1. Replace the front bezel by following the method appropriate for your computer mo

Getting Started 3–13Using the ComputerThe operation of your computer is controlled by two kinds of software: The Microsoft Windows operating system,

8–28 Getting StartedUpgrading the Computer❏ To replace the front bezel on the 8000 model, lay the chassis on the side with the open side up. Place the

Getting Started 8–29Upgrading the Computer2. For either the 6000 or 8000 model, place the side access panel in the proper position on the chassis and

8–30 Getting StartedUpgrading the Computer3. Reconnect the power cable 1 to the computer, and plug the cable into an electrical outlet 2.Reconnecting

Getting Started Index–1IndexAaccess panelremoving 8–3replacing 8–29adding drive 8–13adjusting volume 3–9application key 3–18application recoverystarti

Index–2 Getting StartedIndexcombo driveusing 3–7Community button 3–20Compaqregistering with 2–2Compaq Recovery CD Creatorusing 6–7Compaq Support Speci

Getting Started Index–3IndexEediting keys 3–18electrostatic discharge 8–2e-mailkeyboard button 3–20reading messages 4–6sending 4–4setting up 4–3using

Index–4 Getting StartedIndexhardware installationinstructions 8–1troubleshooting 7–16Helpfinding 7–1integrated tool 7–2keyboard button 3–1, 3–20, 7–1W

Getting Started Index–5IndexKkeyboardInternet Buttons 3–19keys 3–18status lights 3–18troubleshooting 7–21using 3–17Llatch drive bracket 8–10link 4–2li

Index–6 Getting StartedIndexmultimedia support 3–7music, listening to 3–9My Compaq PC button 3–21NNorton AntiVirus 5–6numeric keys 3–18Oonlinecommunit

Getting Started Index–7IndexRrecoveryusing 6–1recovery CDscreating 6–7making 2–3using for system recovery 6–9recycle bin, emptying 5–4registering with

3–2 Getting StartedUsing the ComputerUsing the Diskette (Floppy) DriveThe diskette drive (also known as a floppy drive) uses a 3.5" diskette (or

Index–8 Getting StartedIndexsystem recoverystarting 6–4, 6–5, 6–6using 6–1using recovery CDs 6–9System Restoreusing 6–2system volumeadjusting 3–9Ttrou

Getting Started Index–9IndexWWarranty and Support Guide 1–2warranty information 1–2, 7–2Web browsers 4–3Web sitescomputer support 1–1My Presario 3–21p

Index–10 Getting StartedIndex

Getting Started 3–3Using the Computer To remove a diskette, press the Eject button 1on the diskette drive.Remove the diskette from the drive prior to

3–4 Getting StartedUsing the ComputerTo Check Hard Disk Space1. Click the Start button on the Windows taskbar.2. Click My Computer.3. Click the hard d

Getting Started 3–5Using the ComputerUsing the CD or DVD DriveYour computer may have one or two optical drives — CD-ROM, CD-RW, DVD-ROM, and/or DVD+RW

3–6 Getting StartedUsing the ComputerComparison of Drives and ActionsAllows you to CD-ROM CD-RW DVD-ROM DVD+RW/+RRead CDs, CD-Rs, and CD-RWs • • • •R

Getting Started 3–7Using the ComputerSupport for Disc TypesYou can use several different types of optical discs with your CD or DVD drives. The type o

© 2002, 2003 Compaq Information Technologies Group, L.P.Compaq, the Compaq logo, Presario, Evo, and iPAQ are trademarks of Compaq Computer Corporation

3–8 Getting StartedUsing the ComputerIf you insert a blank CD-R or CD-RW disc, use RecordNow to copy audio or data files. If you insert a blank DVD, a

Getting Started 3–9Using the ComputerTo Remove a Disc To remove the disc, press the Load/Eject button to open the drive.Listening to MusicYou can lis

3–10 Getting StartedUsing the Computer5. Make adjustments to the device and speaker volume levels.6. Click Apply, then OK.Playing a MovieYou can play

Getting Started 3–11Using the ComputerCreating a CDThere are several applications available for creating CDs. Compaq provides CD burning software on s

3–12 Getting StartedUsing the ComputerYou can use either CD-R or CD-RW discs to create your CDs. You can write to a CD-R disc only once; but you can w

Getting Started 3–13Using the ComputerMaintaining the CD or DVD DriveKeep the following guidelines in mind when maintaining and cleaning your CD or DV

3–14 Getting StartedUsing the ComputerUsing the MouseYour computer includes either a Scroll Mouse, an Optical Mouse, or a Wireless Optical Mouse. Mous

Getting Started 3–15Using the ComputerIf you wish, you can switch the functions of the left and right buttons of a mouse. To Modify Mouse Buttons1. Cl

3–16 Getting StartedUsing the Computerthe cursor from the starting point icon, the faster the scrolling occurs. To stop autoscrolling, press any mouse

Getting Started 3–17Using the ComputerUsing the Wireless Optical MouseThe wireless optical mouse and wireless keyboard may be available. The wireless

Getting Started iiiContents1 Getting Information and UpdatesWarranty and Support Guide . . . . . . . . . 1–22 Setting Up the ComputerTurning On the Co

3–18 Getting StartedUsing the ComputerCompaq Internet Keyboard Components1 Function keys Perform special functions, depending on the software applicat

Getting Started 3–19Using the ComputerUsing the Internet ButtonsThe Internet Buttons make accessing your favorite Web sites, services, and application

3–20 Getting StartedUsing the ComputerInternet Buttons1 Instant Internet Provides your daily starting point to the Internet. It connects you to a cust

Getting Started 3–21Using the Computer6 Entertainment Connects you to the world of entertainment, featuring music downloads, streaming video, Webcasts

3–22 Getting StartedUsing the ComputerCustomizing the Internet ButtonsAll Internet Buttons can be reprogrammed to open any software application or dat

Getting Started 3–23Using the Computer6. Click Apply.7. Click OK.Turning Off the ComputerWhen you are finished working or playing on the computer, it

3–24 Getting StartedUsing the ComputerPrintingYou can print text and graphics from most applications and Internet sites if you have a printer connecte

Getting Started 3–25Using the ComputerTo Use the Print Menu1. Click File on the menu bar.2. Click Print.3. Select your printing options.4. Click OK.Sa

3–26 Getting StartedUsing the ComputerStandby ModeWhen the computer is in standby mode, it goes into a low-power state and the monitor is blank, as if

Getting Started 3–27Using the ComputerHibernation ModeWhen the computer is in hibernation mode, it saves everything that is in computer memory to the

iv Getting StartedUsing the Mouse . . . . . . . . . . . . . . . . . 3–14Using the Scroll Mouse . . . . . . . . . . 3–15Using the Optical Mouse. . . .

3–28 Getting StartedUsing the ComputerAutomatic Standby or Hibernation ModeTo automatically put the computer into standby or hibernation mode, modify

Getting Started 3–29Using the Computer6. Click the Power Schemes tab to set the timers for standby and/or hibernation. In the Power Schemes box, selec

3–30 Getting StartedUsing the Computer

Getting Started 4–14Using the InternetThe Internet is a global, interlinked network of computers that allows you to connect your computer with others

4–2 Getting StartedUsing the InternetWhat Is the Internet?The Internet is a shared network of computers that transmit data and make the electronic exc

Getting Started 4–3Using the InternetWeb BrowsersA Web browser like Microsoft Internet Explorer lets you view and explore information on the Web.Commo

4–4 Getting StartedUsing the Internet2. Click the Send and Receive button on the toolbar. A dialog box requesting your password is displayed.3. If you

Getting Started 4–5Using the Internet4. Type the subject of your message in the Subject box 3.5. Type your message in the message window 4.6. Click Se

4–6 Getting StartedUsing the InternetTo Read Your E-mail MessagesYour ISP receives e-mail messages for you automatically, even when your computer is s

Getting Started 4–7Using the InternetContent AdvisorThe Internet provides you with access to a wide variety of information, but some information may n

Getting Started v6 Using Application Recovery and System RecoverySystem Restore . . . . . . . . . . . . . . . . . . . 6–2Application Recovery . . . .

4–8 Getting StartedUsing the Internet2. In the Control Panel, click Network and Internet Connections, and then click Internet Options.3. Click the Con

Getting Started 5–15Maintaining the ComputerRoutine and preventive maintenance for the computer is important. A few basic procedures help keep the com

5–2 Getting StartedMaintaining the Computer Make sure you have at least 3 inches (8 cm) of space between the top of the monitor and any cabinet. Nev

Getting Started 5–3Maintaining the ComputerCleaning Up the Hard DriveAs you use your computer and store files, the hard drive begins to fill up and ge

5–4 Getting StartedMaintaining the ComputerEmptying the Recycle BinAfter you delete files from the hard drive, they are sent to the recycle bin. You c

Getting Started 5–5Maintaining the Computer6. On the Tools tab, click the Check Nowbutton.7. Select the disk check options you want to use.8. Click St

5–6 Getting StartedMaintaining the Computer5. Click Properties.6. On the Tools tab, click the DefragmentNow button.7. Select the disk you want to defr

Getting Started 6–16Using Application Recoveryand System RecoveryIf you have trouble running programs or accessing data, some files on your hard drive

6–2 Getting StartedUsing Application Recovery and System RecoveryBefore using the Compaq Presario System Recovery or Application Recovery programs, tr

Getting Started 6–3Using Application Recovery and System RecoveryApplication RecoveryIf an individual application or driver accidentally gets erased o

vi Getting Started

6–4 Getting StartedUsing Application Recovery and System Recovery10. When you have finished recovering applications or drivers, close the Application

Getting Started 6–5Using Application Recovery and System RecoveryThe System Recovery program uses a special recovery partition on the hard disk to sto

6–6 Getting StartedUsing Application Recovery and System Recovery8. Click Compaq PC System Recovery.9. Wait until the System Recovery box appears aski

Getting Started 6–7Using Application Recovery and System RecoveryUsing Compaq Recovery CD CreatorBefore you experience any problem, it is a good idea

6–8 Getting StartedUsing Application Recovery and System RecoveryYou can quit the process at any time. The next time you run the program, it begins wh

Getting Started 6–9Using Application Recovery and System RecoverySystem Recovery Using Recovery CDsMake your own recovery CDs before you need them; se

6–10 Getting StartedUsing Application Recovery and System Recovery Full System Recovery: This recovery process erases and reformats the hard disk driv

Getting Started 6–11Using Application Recovery and System Recovery4. Press the Power button on the front of the PC to turn on the computer.5. Enter th

6–12 Getting StartedUsing Application Recovery and System Recovery11. With Yes selected, press Enter.The PC starts the recovery; wait for the onscreen

Getting Started 6–13Using Application Recovery and System Recovery17. Change the first boot device using one of these methods:❏ Press the down arrow o

Getting Started 1–11Getting Information and UpdatesInformation about your computer is available in the printed documents that came with your computer

6–14 Getting StartedUsing Application Recovery and System Recovery

Getting Started 7–17Finding Help & SupportThis chapter provides information for identifying and solving common problems that may occur with your c

7–2 Getting StartedFinding Help & SupportIntegrated Help ToolIf you don’t find what you need in this chapter, press the Help G button on your keyb

Getting Started 7–3Finding Help & Support Open an online service event with a Compaq Support Specialist. Do you have a product warranty issue or

7–4 Getting StartedFinding Help & Support Disconnect all power cords from the electrical outlet and then from the computer and external devices.

Getting Started 7–5Finding Help & SupportAudioSymptom Problem SolutionNo sound. Volume is muted. 1. On the Windows desktop, click Start, and then

7–6 Getting StartedFinding Help & SupportCD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R DriveSymptom Problem SolutionCD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R dr

Getting Started 7–7Finding Help & SupportCD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start.(Continued)Windo

7–8 Getting StartedFinding Help & SupportRecording audio CDs is difficult or impossible.Wrong disc type or poor quality disc.Verify that you are u

Getting Started 7–9Finding Help & SupportDiskette (Floppy) DriveSymptom Problem SolutionUnable to read the diskette (floppy disk).A non-formatted

1–2 Getting StartedGetting Information and UpdatesWhen requesting computer support, include the following information in your inquiry. Please write it

7–10 Getting StartedFinding Help & SupportDiskette drive light stays on. Diskette has been improperly inserted.Remove the diskette and reinsert it

Getting Started 7–11Finding Help & SupportDiskette drive cannot save information to the diskette.(Continued)Diskette is not formatted. To format t

7–12 Getting StartedFinding Help & SupportDiskette drive cannot read a diskette.Diskette is not formatted. To format the diskette:1. On the Window

Getting Started 7–13Finding Help & SupportDisplay (Monitor)Symptom Problem SolutionIf you encounter display problems, refer to the documentation t

7–14 Getting StartedFinding Help & SupportScreen is blank. Monitor connector cable is not properly connected to the back of the computer.Inspect t

Getting Started 7–15Finding Help & SupportHard DriveSymptom Problem SolutionComputer seems to be locked up.Program in use has stopped responding t

7–16 Getting StartedFinding Help & SupportHardware InstallationSymptom Problem SolutionA new device is not recognized as part of the system.Device

Getting Started 7–17Finding Help & SupportA new device is not recognized as part of the system.(Continued)Power switch of new external device is n

7–18 Getting StartedFinding Help & SupportInternet AccessSymptom Problem SolutionCannot connect to the Internet.Internet Service Provider (ISP) ac

Getting Started 7–19Finding Help & SupportCannot automatically start Internet programs.You must log in to your ISP before some programs will start

Getting Started 2–12Setting Up the ComputerFollow the steps shown in the Quick Setup guide to set up the computer in your work area. Then read the top

7–20 Getting StartedFinding Help & SupportInternet takes too long to download Web sites.Modem is not set up properly.Verify that the correct modem

Getting Started 7–21Finding Help & SupportKeyboard and Scroll MouseSymptom Problem SolutionKeyboard commands and typing are not recognized by the

7–22 Getting StartedFinding Help & SupportCursor will not move using the arrow keys on the keypad.The Num Lock key may be on.Press the Num Lock ke

Getting Started 7–23Finding Help & SupportMouse does not respond to movement or is too slow.Mouse connector is not properly plugged into the back

7–24 Getting StartedFinding Help & SupportMouse moves only vertically or horizontally.Mouse roller ball is dirty. Remove roller ball cover from bo

Getting Started 7–25Finding Help & SupportOptical MouseSymptom Problem SolutionMouse does not work after installation or is not detected.Mouse is

7–26 Getting StartedFinding Help & SupportWireless MouseSymptom Problem SolutionMouse does not work after installation or is not detected.Mouse ba

Getting Started 7–27Finding Help & SupportMemorySymptom Problem SolutionInsufficient memory message is displayed.All memory in the computer is bei

7–28 Getting StartedFinding Help & SupportPowerSymptom Problem SolutionComputer will not turn on and/or start.Computer is not securely connected t

Getting Started 7–29Finding Help & SupportComputer will not turn on and/or start.(Continued)Wrong memory modules were used in the upgrade, or memo