Compaq Laptop N600c User Manual

bMaintenance and Service GuideCompaq Evo N600cDocument Part Number: 235393-001August 2001This guide is a troubleshooting reference used for maintainin

Product DescriptionMaintenance and Service Guide 1–51.3 Power ManagementThe computer comes with power management features that extend battery operatin

5–30 Maintenance and Service GuideRemoval and Replacement Procedures5.14 DC-DC Converter Board1. Prepare the computer for disassembly (Section 5.3) an

Removal and Replacement ProceduresMaintenance and Service Guide 5–313. Lift the left and right edges of the DC-DC converter board to disconnect the bo

5–32 Maintenance and Service GuideRemoval and Replacement Procedures✎When handling the system board, be careful not to put stress on the I/O interface

Removal and Replacement ProceduresMaintenance and Service Guide 5–335.15 Modem Cable✎The modem cable is spared with the base enclosure. Modem cables a

5–34 Maintenance and Service GuideRemoval and Replacement Procedures3. Lift the modem connector out of the base enclosure 1 and disengage the modem ca

Removal and Replacement ProceduresMaintenance and Service Guide 5–35✎When installing the modem cable, route the cable along the path indicated in Figu

Maintenance and Service Guide 6–16SpecificationsThis chapter provides physical and performance specifications.Table 6-1ComputerDimensionsHeightWidthDe

6–2 Maintenance and Service GuideSpecifications✎Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates

SpecificationsMaintenance and Service Guide 6–3Table 6-214.1-inch XGA, TFT DisplayDimensionsHeightDepthWidth8.46 in11.22 in14.10 in21.40 cm28.50 cm35.

6–4 Maintenance and Service GuideSpecificationsTable 6-3Hard Drives30.0 GB 20.0 GB 15.0 GBUser capacity per drive130.0 GB 20.0 GB 15.0 GBDrive height(

1–6 Maintenance and Service GuideProduct Description1.4 Computer External ComponentsThe external components on the front and right side of the compute

SpecificationsMaintenance and Service Guide 6–530.0 GB 20.0 GB 15.0 GBPhysical configurationCylinders3HeadsSectors per track3Bytes per sector22,784629

6–6 Maintenance and Service GuideSpecificationsTable 6-4Diskette DriveDiskette size 3.5 inchLight On systemHeight 0.5 in 12.7 mmBytes per sector 512Se

SpecificationsMaintenance and Service Guide 6–7Table 6-5CD-ROM DriveApplicable disk CD-ROM (Mode 1, 2, and 3)CD-XA ready (Mode 2, Form 1 and 2)CD-I re

6–8 Maintenance and Service GuideSpecificationsTable 6-6DVD-ROM DriveApplicable disk DVD-5, DVD-9, DVD-10CD-ROM (Mode 1 and 2)CD Digital AudioCD-XA re

SpecificationsMaintenance and Service Guide 6–9Table 6-7CD-RW DriveCenter hole diameter .59 in .39 cmDisk diameter 12 cm, 8 cmDisk thickness .47 in .1

6–10 Maintenance and Service GuideSpecificationsTable 6-8AC AdapterDimensionsHeightDepthWidth1.10 in1.42 in3.70 in2.79 cm3.61 cm9.40 cmWeight .39 lb .

SpecificationsMaintenance and Service Guide 6–11Table 6-10System DMAHardware DMA System FunctionDMA0 Available for audioDMA1 Entertainment audio(defau

6–12 Maintenance and Service GuideSpecificationsTable 6-11System InterruptsHardware IRQ System FunctionIRQ0 System timerIRQ1 Keyboard controllerIRQ2 C

SpecificationsMaintenance and Service Guide 6–13Table 6-12System I/O AddressesI/O Address (hex) System Function (shipping configuration)000 - 00F DMA

6–14 Maintenance and Service GuideSpecificationsI/O Address (hex) System Function (shipping configuration)0A2 - 0BF Unused0C0 - 0DF DMA controller no.

Product DescriptionMaintenance and Service Guide 1–74 Security cable slot Attaches an optional security cable to the computer.5 Mono microphone jack C

SpecificationsMaintenance and Service Guide 6–15I/O Address (hex) System Function (shipping configuration)2F0 - 2F7 Unused2F8 - 2FF Infrared port300 -

6–16 Maintenance and Service GuideSpecificationsTable 6-13System Memory MapSize Memory Address System Function640 KB 00000000 - 0009FFFF Base memory12

Maintenance and Service Guide A–1AConnector Pin AssignmentsTable A-1Stereo Speaker/HeadphonePin Signal Pin Signal1 Audio out 2 Ground21Table A-2Microp

A–2 Maintenance and Service GuideConnector Pin AssignmentsTable A-3Keyboard/MousePin Signal Pin Signal1 Keyboard/mouse data1 4 +5 VDC2 Keyboard/mouse

Connector Pin AssignmentsMaintenance and Service Guide A–3Table A-5RJ-45 Network InterfacePin Signal Pin Signal1 Transmit + 5 Unused2 Transmit - 6 Rec

A–4 Maintenance and Service GuideConnector Pin AssignmentsTable A-7SerialPin Signal Pin Signal1 Carrier detect 6 Data set ready2 Receive data 7 Ready

Connector Pin AssignmentsMaintenance and Service Guide A–5Table A-8External MonitorPin Signal Pin Signal1 Red analog 9 +5 VDC2 Green analog 10 Ground3

A–6 Maintenance and Service GuideConnector Pin AssignmentsTable A-9ParallelPin Signal Pin Signal1 Strobe* 10 Acknowledge*2 Data bit 0 11 Busy3 Data bi

Connector Pin AssignmentsMaintenance and Service Guide A–7Table A-10DockingPin Signal Pin Signal1 EBOXL 16 RDATA2 AGND 17 TRK03 EBOXS1 18 WDATA4 RED 1

A–8 Maintenance and Service GuideConnector Pin AssignmentsTable A-10Docking (Continued)Pin Signal Pin Signal31 AUGND 46 SRDY32 XA0/L OUT 47 EBOXS1/GND

1–8 Maintenance and Service GuideProduct DescriptionThe computer right side and rear panel components are shown in Figure 1-3 and described in Table 1

Connector Pin AssignmentsMaintenance and Service Guide A–9Table A-10Docking (Continued)Pin Signal Pin Signal61 PDATA1 LD9 76 DRT1 LIIC DAT62 PDATA2 LD

A–10 Maintenance and Service GuideConnector Pin AssignmentsTable A-10Docking (Continued)Pin Signal Pin Signal91 PS2 VCC 106 GND92 SERIRQ 107 AD[15]93

Maintenance and Service Guide B–1BPower Cord Set Requirements3-Conductor Power Cord SetThe computer’s wide range input feature permits it to operate f

B–2 Maintenance and Service GuidePower Cord Set RequirementsCountry-Specific RequirementsNotes1. The flexible cord must be <HAR> Type HO5VV-F, 3

Power Cord Set RequirementsMaintenance and Service Guide B–32. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall p

Maintenance and Service Guide C–1CScrew ListingThis appendix provides specification and reference information for the screws used in the computer. All

C–2 Maintenance and Service GuideTable C-1Torx T8 M2 × 7.0 ScrewColor Qty Length ThreadHead WidthBlack 9 7.0 mm 2 mm 4.0 mmWhere used:1 One screw that

Maintenance and Service Guide C–3Table C-1Torx T8 M2 × 7.0 Screw (Continued)Color Qty Length ThreadHead WidthBlack 9 7.0 mm 2 mm 4.0 mmWhere used:1 Tw

C–4 Maintenance and Service GuideTable C-1Torx T8 M2 × 7.0 Screw (Continued)Color Qty Length ThreadHead WidthBlack 9 7.0 mm 2 mm 4.0 mmWhere used:One

Maintenance and Service Guide C–5Table C-2Phillips M1 × 6.0 ScrewColor Qty Length ThreadHead WidthBlack 1 6.0 mm 1 mm 4.0 mmWhere used:One screw that

Product DescriptionMaintenance and Service Guide 1–94 Parallel connector Connects a parallel device.5 Docking connector Connects the computer to the o

C–6 Maintenance and Service GuideTable C-3Phillips M2 × 6.5 ScrewColor Qty Length ThreadHead WidthSilver 1 6.5 mm 2 mm 4.0 mmWhere used:One screw that

Maintenance and Service Guide C–7Table C-4Torx T8 M2 × 5.0 ScrewColor Qty Length ThreadHead WidthSilver 12 5.0 mm 2 mm 4.0 mmWhere used:1 Two screws t

C–8 Maintenance and Service GuideTable C-4Torx T8 M2 × 5.0 Screw (Continued)Color Qty Length ThreadHead WidthSilver 12 5.0 mm 2 mm 4.0 mmWhere used:Th

Maintenance and Service Guide C–9Table C-57.0 mm × 20.0 Bushing GuideColor Qty Length ThreadHead WidthSilver 2 20 mm n/a 7.0 mmWhere used:Two bushing

Maintenance and Service Guide Index–1IndexAAC adapterspare part numbers 3–13specifications 6–10Advanced Menu, Computer Setup 2–5aircraft power adapter

Index–2 Maintenance and Service GuideIndexComputer SetupAdvanced Menu 2–5File Menu 2–3overview 2–1Security Menu 2–4computer specifications 6–1connecto

IndexMaintenance and Service Guide Index–3embedded numerickeypad 1–11external battery charger, spare part number 3–14external diskette drive cable 3–9

Index–4 Maintenance and Service GuideIndexMmass storage devices, part numbers 3–9, 3–10memory expansion board, spare part numbers 3–14memory expansion

IndexMaintenance and Service Guide Index–5Ppacking precautions 4–4parallel connectorlocation 1–9pin assignments A–6password, clearing 1–4PC Cardeject

Index–6 Maintenance and Service GuideIndexspeakersdisconnecting 5–16location 1–13specificationsAC adapter 6–10battery 6–10CD-ROM drive 6–7CD-RW drive

1–10 Maintenance and Service GuideProduct DescriptionThe keyboard components are shown in Figure 1-4 and described in Table 1-4.Figure 1-4. Keyboard C

IndexMaintenance and Service Guide Index–7Uuniversal serial bus (USB) connectorlocation 1–9pin assignments A–3Vvent 1–9, 1–14video troubleshooting 2–1

Product DescriptionMaintenance and Service Guide 1–11Table 1-4Keyboard ComponentsItem Component Function1 Fn key Used with hotkeys to perform preset h

1–12 Maintenance and Service GuideProduct DescriptionThe components on the top of the computer are shown in Figure 1-5 and described in Table 1-5.Figu

Product DescriptionMaintenance and Service Guide 1–133 Caps lock light On: Caps lock is on.4 Standby button Turns on the computer if it is off.Initiat

1–14 Maintenance and Service GuideProduct DescriptionThe external components on the bottom of the computer are shown in Figure 1-6 and described in Ta

© 2001 Compaq Computer CorporationCompaq, Evo, the Compaq logo, and Premier•Sound are trademarks of Compaq Information Technologies Group, L.P.Microso

Product DescriptionMaintenance and Service Guide 1–155 Certificate of Authenticity label Contains the Product Key, which may need to be entered before

1–16 Maintenance and Service GuideProduct Description1.5 Design OverviewThis section presents a design overview of key parts and features of the compu

Maintenance and Service Guide 2–12TroubleshootingÅWARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshoo

2–2 Maintenance and Service GuideTroubleshooting❏ Test system components.❏ Troubleshoot a device configuration problem in Windows 98, Windows 2000, or

TroubleshootingMaintenance and Service Guide 2–3Selecting from the File MenuTable 2-1File MenuSelect To Do ThisSystem Information View identificatio

2–4 Maintenance and Service GuideTroubleshootingSelecting from the Security MenuTable 2-2Security MenuSelect To Do ThisSetup Password Enter, change, o

TroubleshootingMaintenance and Service Guide 2–5Selecting from the Advanced MenuTable 2-3Advanced MenuSelect To Do ThisLanguage (or press F2) Change t

2–6 Maintenance and Service GuideTroubleshootingDevice Options (continued) Change the parallel port mode from EPP (Enhanced Parallel Port [default])

TroubleshootingMaintenance and Service Guide 2–72.2 Using Compaq DiagnosticsWhen you access Compaq Diagnostics, a scan of all system components is dis

2–8 Maintenance and Service GuideTroubleshootingObtaining, Saving, or Printing DiagnosticTest Information1. Access Compaq Diagnostics by selecting Sta

Maintenance and Service Guide iiiContents1 Product Description1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

TroubleshootingMaintenance and Service Guide 2–95. Select a test mode:❏ Interactive Mode—Provides maximum control over the testing process. You determ

2–10 Maintenance and Service GuideTroubleshooting2.3 Troubleshooting FlowchartsTable 2-4Troubleshooting Flowcharts OverviewFlowchart Description2.1 In

TroubleshootingMaintenance and Service Guide 2–112.1 Initial TroubleshootingConnectingto networkor modem?Go toSection 2.20,No Networkor ModemConnectio

2–12 Maintenance and Service GuideTroubleshooting2.2 No Power, Part 1No Power(Power LED is off)1. Reseat power cables in docking stationand at the AC

TroubleshootingMaintenance and Service Guide 2–132.3 No Power, Part 2Continued fromSection 2.2,No Power, Part 1.Visually check fordebris in batterysoc

2–14 Maintenance and Service GuideTroubleshooting2.4 No Power, Part 3Continued fromSection 2.3,No Power, Part 2.Reseat AC adapterin computer andat pow

TroubleshootingMaintenance and Service Guide 2–152.5 No Power, Part 4YNContinued fromSection 2.4,No Power, Part 3.Reseat loosecomponents andboards and

2–16 Maintenance and Service GuideTroubleshooting2.6 No Video, Part 1ANStand-aloneor DockingStation?No VideoReplace the following one at a time. Test

TroubleshootingMaintenance and Service Guide 2–172.7 No Video, Part 2YNContinued fromSection 2.6,No Video, Part 1.DoneVideo OK?Adjust externalmonitor

2–18 Maintenance and Service GuideTroubleshooting2.8 Nonfunctioning Docking Station(if applicable)YNReseat powercord in dockingstation andpower outlet

iv Maintenance and Service Guide2.8 Nonfunctioning Docking Station(if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–182.9

TroubleshootingMaintenance and Service Guide 2–192.9 No Operating System (OS) LoadingNo OS loadingfrom hard drive,go toSection 2.10.Reseat powercord i

2–20 Maintenance and Service GuideTroubleshooting2.10 No OS Loading from Hard Drive, Part 1Go toSection 2.17,NonfunctioningDevice.YDoneNOS notloading

TroubleshootingMaintenance and Service Guide 2–212.11 No OS Loading from Hard Drive, Part 2Continued fromSection 2.10,No OS Loadingfrom Hard Drive,Par

2–22 Maintenance and Service GuideTroubleshooting2.12 No OS Loading from Hard Drive, Part 3YSystemfiles on harddrive?Continued fromSection 2.11,No OS

TroubleshootingMaintenance and Service Guide 2–232.13 No OS Loading from Diskette DriveDoneYNReseatdiskette drive.OS not loadingfromdiskette drive.Don

2–24 Maintenance and Service GuideTroubleshooting2.14 No OS Loading from CD- orDVD-ROM DriveYDoneNBootabledisk indrive?Diskin drive?No OSloading fromC

TroubleshootingMaintenance and Service Guide 2–252.15 No Audio, Part 1No audioNNotebook indocking station(if applicable)?Internalaudio?Audio? DoneUndo

2–26 Maintenance and Service GuideTroubleshooting2.16 No Audio, Part 2YNContinued fromSection 2.15,No Audio, Part 1Reloadaudio drivers.Audiodriver in

TroubleshootingMaintenance and Service Guide 2–272.17 Nonfunctioning DeviceDoneAnyphysicaldevice?YNUnplug the nonfunctioning devicefromthenotebook,ins

2–28 Maintenance and Service GuideTroubleshooting2.18 Nonfunctioning KeyboardYNOK?Keyboardnot operatingproperly.Externaldeviceworks?Replacesystemboard

Maintenance and Service Guide v5 Removal and Replacement Procedures5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

TroubleshootingMaintenance and Service Guide 2–292.19 Nonfunctioning Pointing DeviceYNOK?Pointing devicenot operatingproperly.Externaldeviceworks?Repl

2–30 Maintenance and Service GuideTroubleshooting2.20 Network or Modem Connection ProblemsYDisconnect allpower fromthe notebookand open.No networkor m

Maintenance and Service Guide 3–13Illustrated Parts CatalogThis chapter provides an illustrated parts breakdown and a reference for spare part numbers

3–2 Maintenance and Service GuideIllustrated Parts Catalog3.2 Computer System Major ComponentsFigure 3-2. Computer System Major Components

Illustrated Parts CatalogMaintenance and Service Guide 3–3Table 3-1Spare Parts: Computer System Major ComponentsItem DescriptionSpare Part Number1 Dis

3–4 Maintenance and Service GuideIllustrated Parts CatalogComputer System Major Components (continued)

Illustrated Parts CatalogMaintenance and Service Guide 3–5Table 3-1Spare Parts: Computer System Major Components (Continued)Item DescriptionSpare Part

3–6 Maintenance and Service GuideIllustrated Parts CatalogComputer System Major Components (continued)

Illustrated Parts CatalogMaintenance and Service Guide 3–7Table 3-1Spare Parts: Computer System Major Components (Continued)Item DescriptionSpare Part

3–8 Maintenance and Service GuideIllustrated Parts Catalog3.3 Miscellaneous Plastics Kit ComponentsFigure 3-3 Miscellaneous Plastics Kit ComponentsTab

Maintenance and Service Guide 1–11Product DescriptionThe Compaq Evo N600c Series of Personal Computers offers advanced modularity, Mobile Intel Pentiu

Illustrated Parts CatalogMaintenance and Service Guide 3–93.4 Mass Storage DevicesFigure 3-4. Mass Storage DeviceslTable 3-3Mass Storage DevicesItem D

3–10 Maintenance and Service GuideIllustrated Parts CatalogMass Storage Devices (continued)Table 3-3Miscellaneous Plastic Kit Components (Continued)It

Illustrated Parts CatalogMaintenance and Service Guide 3–11IOmega 250-MB ZIP drive(not illustrated)218683-001 217837-B25MultiBay hard drives(not illus

3–12 Maintenance and Service GuideIllustrated Parts Catalog3.5 MiscellaneousTable 3-4Spare Parts: Miscellaneous (not illustrated)DescriptionSpare Part

Illustrated Parts CatalogMaintenance and Service Guide 3–13RJ-11 P55 adaptersDanishFinnish316904-081316904-351ItalianSwedish316904-061316904-101RJ-11

3–14 Maintenance and Service GuideIllustrated Parts CatalogPower cord, black, 6 feetAustralianDanishEuropean/Middle Eastern/AfricanItalianJapanese2469

Maintenance and Service Guide 4–14Removal and ReplacementPreliminariesThis chapter provides essential information for proper and safe removal and repl

4–2 Maintenance and Service GuideRemoval and Replacement PreliminariesPlastic PartsUsing excessive force during disassembly and reassembly can damage

Removal and Replacement PreliminariesMaintenance and Service Guide 4–34.3 Preventing Damage to Removable DrivesRemovable drives are fragile components

4–4 Maintenance and Service GuideRemoval and Replacement Preliminaries4.4 Preventing Electrostatic DamageMany electronic components are sensitive to e

1–2 Maintenance and Service GuideProduct Description ATI Mobility Radeon with 64-bit video graphics, 16-MB double date rate (DDR) SDRAM, 4X AGP graph

Removal and Replacement PreliminariesMaintenance and Service Guide 4–5 Place reusable electrostatic-sensitive parts from assemblies in protective pac

4–6 Maintenance and Service GuideRemoval and Replacement Preliminaries4.7 Grounding Equipment and MethodsGrounding equipment must include either a wri

Removal and Replacement PreliminariesMaintenance and Service Guide 4–7 Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic v

Maintenance and Service Guide 5–15Removal and ReplacementProceduresThis chapter provides removal and replacement procedures.Both Phillips P0 and Torx

5–2 Maintenance and Service GuideRemoval and Replacement Procedures5.1 Serial NumberReport the computer serial number to Compaq when requesting inform

Removal and Replacement ProceduresMaintenance and Service Guide 5–35.2 Disassembly Sequence ChartUse the chart below to determine the section number t

5–4 Maintenance and Service GuideRemoval and Replacement Procedures5.3 Preparing the Computer for DisassemblyPerform the following steps before disass

Removal and Replacement ProceduresMaintenance and Service Guide 5–55.4 Computer FeetThe computer feet are adhesive-backed rubber pads. The computer fe

5–8 Maintenance and Service GuideRemoval and Replacement Procedures6. Slide the four tabs on the top of the keyboard forward 1 (Figure 5-4).7. Lift th

Removal and Replacement ProceduresMaintenance and Service Guide 5–99. Release the ZIF connector to which the pointing device cable is attached 1 and d

Product DescriptionMaintenance and Service Guide 1–3 Connectors for:❏ RJ-11 modem❏ Mono microphone❏ Stereo line-out/headphone❏ MultiPort❏ Universal S

5–10 Maintenance and Service GuideRemoval and Replacement Procedures5.6 Modem/Network Interface Card (NIC)1. Prepare the computer for disassembly (Sec

Removal and Replacement ProceduresMaintenance and Service Guide 5–116. Spread the retaining tabs 2 that secure the modem/NIC board to the system board

5–12 Maintenance and Service GuideRemoval and Replacement Procedures5.7 Real Time Clock (RTC) BatteryThe RTC battery is included in the Miscellaneous

Removal and Replacement ProceduresMaintenance and Service Guide 5–135.8 TouchPad or Touch Button1. Prepare the computer for disassembly (Section 5.3).

5–14 Maintenance and Service GuideRemoval and Replacement Procedures4. Lift up on the left side of the TouchPad 1 until it disengages from the top cov

Removal and Replacement ProceduresMaintenance and Service Guide 5–155.9 Switch Cover1. Prepare the computer for disassembly (Section 5.3).2. Remove th

5–16 Maintenance and Service GuideRemoval and Replacement Procedures7. Lift the switch cover up 1, slide it forward 2, and rest it on the keyboard (Fi

Removal and Replacement ProceduresMaintenance and Service Guide 5–175.10 Display1. Prepare the computer for disassembly (Section 5.3).2. Remove the ke

5–18 Maintenance and Service GuideRemoval and Replacement Procedures5. Remove the black M2 × 7 screw that secures the display ground cable to the top

Removal and Replacement ProceduresMaintenance and Service Guide 5–198. Remove the two black M2 × 7 screws 1 that secure the display to the base enclos

1–4 Maintenance and Service GuideProduct Description1.2 Clearing a PasswordIf the notebook you are servicing has an unknown password, follow these ste

5–20 Maintenance and Service GuideRemoval and Replacement Procedures5.11 Top Cover1. Prepare the computer for disassembly (Section 5.3) and remove the

Removal and Replacement ProceduresMaintenance and Service Guide 5–213. Remove the following screws:❏ three black M2 × 7 screws from the front edge of

5–22 Maintenance and Service GuideRemoval and Replacement Procedures5. Insert a flat blade screwdriver into the slot 1 above the docking connector to

Removal and Replacement ProceduresMaintenance and Service Guide 5–235.12 System Board✎Make sure the PC Card eject buttons are fully depressed and ther

5–24 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the tape that secures the modem cable to the system board 1 (Figure 5-16

Removal and Replacement ProceduresMaintenance and Service Guide 5–25✎When removing the system board, do not remove the following screws (Figure 5-17):

5–26 Maintenance and Service GuideRemoval and Replacement Procedures6. Use the MultiBay connector 1 to lift the system board and swing it up and to th

Removal and Replacement ProceduresMaintenance and Service Guide 5–275.13 Fan1. Prepare the computer for disassembly (Section 5.3) and remove the follo

5–28 Maintenance and Service GuideRemoval and Replacement Procedures3. Disconnect the fan cable from the system board (Figure 5-19).Figure 5-19. Disco

Removal and Replacement ProceduresMaintenance and Service Guide 5–295. Remove the black M1 × 6 Phillips screw 1 and silver M2 × 6.5 Phillips screw 2 t