Compaq AlphaServer GS60E Service Manual

Compaq Computer CorporationAlphaServer GS60EService ManualOrder Number: EK-GS60E-SV. A01This manual is intended for Compaq service engineers. Itinclu

4-38 Service ManualTLESR2 x00000000TLESR3 x00000000ICCNSE x80000000 Interrupt Enable on NSES SetICC

DECevent Error Log 4-394.6.2 Machine Check Logout FramesMachine Check Logout Frame - 670/660The TL6 Machine Check 670/660 logout frame provides er

4-40 Service Manual63 … 48 47 … 32 31 … 16 15 … 00System Area: RSVD MISCR | WHAMI A0TLBER TLDEV A8TLVID TLCNR B0TLESR1 TLESR0 B8TLESR3 TLESR2 C0TLM

DECevent Error Log 4-41Machine Check Logout Frame - 630/620The TL6 Machine Check 630/620 logout frame provides error information to theoperating sy

4-42 Service Manual4.6.3 Machine Check Error LogThe Error Log contains relevant system register information used to diagnosishardware system fault

DECevent Error Log 4-43TLSB Bus SnapshotError Types Requiring TLSB SNAPSHOTThe following is a list of registers and errors that require the operati

4-44 Service ManualTLEP SubpacketThe TLEP sub-packet contains TurboLaser CPU module registers. It can bepart of the TLSB sub-packet of a machine c

DECevent Error Log 4-45TLDEV FormatName Bit(s) Type Init DescriptionCHIP TYPE 31:28 M 0 EV5 = 5EV5/6 = 7EV6 = 8EV67=11CHIP SPEEDEV5 & EV5627:24

Removal and Replacement Procedures 5-1 Chapter 5Removal and ReplacementProceduresThis chapter contains removal and replacement procedures for the c

xiPrefaceIntended AudienceThis manual is written for the customer service engineer. Document StructureThis manual uses a structured documentation des

5-2 Service Manual5.1 TLSB ModulesThis section covers replacing processor, memory, terminator, or I/Omodules, as well as SIMM removal and replacem

Removal and Replacement Procedures 5-31. List the system’s environment variables to determine if any have beencustomized (see ➊ in Example 5-1).

5-4 Service Manual5.1.2 How to Replace the Boot ProcessorCheck the console firmware version in the existing and replacementmodules and, if they di

Removal and Replacement Procedures 5-51. Remove the failing module (see Section 5.1.4). In this example, the primaryprocessor is the failing modu

5-6 Service ManualExample 5–2 Replacing the Boot Processor (Continued)kn7cg-ab0 Updating to V4.9-20... Verifying V4.9-20... Passed.UPD> exit

Removal and Replacement Procedures 5-76. Build the EEPROM. See ➏.7. Power down the system, replace the other processor modules (see Section5.1.4

5-8 Service Manual5.1.3 How to Add a New Processor or Replace a Secondary ProcessorCheck the console firmware version in the existing

Removal and Replacement Procedures 5-9In this example, the primary processor is in slot 0 and a secondary processor isbeing replaced in slot 1.1.

5-10 Service ManualExample 5–3 Adding or Replacing a Secondary Processor (Continued)kn7cg-ab0 Updating to V4.9-20... Ve

Removal and Replacement Procedures 5-116. Build the EEPROM. See ➏.7. Power down the system, replace the other processor modules. See Section5.1

xiiDocumentation TitlesTable 1 Compaq AlphaServer GS60E DocumentationTitle Order NumberHardware User Information and InstallationAlphaServer GS60E Ins

5-12 Service Manual5.1.4 Processor, Memory, or Terminator Module Removal and ReplacementWear an antistatic wrist strap. Release the h

Removal and Replacement Procedures 5-13NOTE: If you are replacing or adding a processor module, see Section 5.1.1, 5.1.2, or 5.1.3 befo

5-14 Service Manual5.1.5 SIMM Removal and ReplacementRemove both covers from the memory module. Remove the standoff atthe end of the row with the

Removal and Replacement Procedures 5-15Removal1. Remove the appropriate memory module from the card cage.2. Place the module on an ESD pad on a l

5-16 Service ManualFigure 5-3 SIMM Connector Numbers – E2035 ModuleSM53-99J11J10J9J8J7J6J5J4J3J2J21J20J19J18J17J16J15J14J13J12J33J32J31J30J29J28J

Removal and Replacement Procedures 5-17Figure 5-4 SIMM Connector Numbers – E2036 (2-Gbyte) and E2037 (4-Gbyte) ModulesBX-0770-

5-18 Service Manual5.1.6 I/O Cable and KFTHA Module Removal and ReplacementThe I/O hose cable connects the KFTHA module to an I/O bus.

Removal and Replacement Procedures 5-19I/O Hose Cable Removal1. Shut down the operating system and power down the system.2. Ground yourself to th

5-20 Service Manual5.2 TLSB Card Cage RemovalRemove all modules (front and rear), disconnect the cables from thefrom the card cage, remove and sav

Removal and Replacement Procedures 5-21Removal1. Shut down the operating system and turn the keyswitch to Off.2. Ground yourself to the cabinet w

Introduction 1-1 Chapter 1IntroductionThe AlphaServer GS60E system is a high-performance, symmetric multi–processing system. It offers access to m

5-22 Service ManualReplacement1. Ground yourself to the cabinet with an antistatic wrist strap.CAUTION: The following step requires two people.

Removal and Replacement Procedures 5-234. At the rear of the cabinet, use the Phillips head screwdriver to looselyinstall the reserved side bracke

5-24 Service Manual5.3 Operator Control PanelThe operator control panel (OCP) attaches to the top of the front door.It is held in place by a boss

Removal and Replacement Procedures 5-25Removal1. Shut down the operating system and turn the keyswitch to Off.2. Shut the main circuit breaker of

5-26 Service Manual5.4 CD TrayThe CD tray houses the CD-ROM drive and optional floppy drive. Itmounts to the left-hand rail in front of the DWLPB

Removal and Replacement Procedures 5-27Removal1. Shut down the operating system and turn the keyswitch to Off.2. Shut the main circuit breaker of

5-28 Service Manual5.5 AC Distribution BoxThe 3-phase 208 VAC distribution box, located at the bottom rear of thesystem cabinet, rests on right an

Removal and Replacement Procedures 5-29Removal1. Shut down the operating system and turn the keyswitch to Off.2. At the rear of the cabinet, shut

5-30 Service Manual5.6 Power Rack AssemblyThe power rack assembly contains the DC distribution module andthree H7506 power supplies.Figure 5–10

Removal and Replacement Procedures 5-31Removal1. Shut down the operating system and turn the keyswitch to Off.2. At the rear of the cabinet, shut

1-2 Service Manual1.1 System OverviewThe Compaq AlphaServer GS60E system is the latest offering in theGS60/GS140 family. It uses the same system

5-32 Service Manual5.7 Cabinet Control Logic (CCL) PanelThe cabinet control logic (CCL) panel monitors signals from parts ofthe power system and p

Removal and Replacement Procedures 5-33Removal1. Shut down the operating system and turn the keyswitch to Off.2. Ground yourself to the cabinet w

5-34 Service Manual5.8 BA36R StorageWorks ShelfThe StorageWorks shelf houses disk drives and a power regulator.Figure 5–12 BA36R StorageWorks Sh

Removal and Replacement Procedures 5-35The StorageWorks shelf contains a power supply, StorageWorks disks, and aController.Removal1. Shut down the

5-36 Service Manual5.9 DWLPB PCI BoxThe DWLPB provides a complete PCI bus subsystem. It contains aKFE72 adapter which provides I/O for systems us

Removal and Replacement Procedures 5-37Removal5. Shut down the operating system and turn the keyswitch to Off.6. Ground yourself to the cabinet w

5-38 Service Manual5.10 Plenum AssemblyThe plenum assembly houses the two blowers that cool the system. Airis draw in through the top of the cabi

Removal and Replacement Procedures 5-39Removal1. Shut down the operating system and turn the keyswitch to Off.2. At the rear of the cabinet, shut

5-40 Service Manual5.11 Cabinet PanelsThe cabinet panels and doors consist of the top and left and rightcabinet panels and the front and rear door

Removal and Replacement Procedures 5-41Removal1. Lift off the system cabinet cover and set aside (see ➊, Figure 5-15).2. Open the system cabinet’

Introduction 1-3AlphaServer GS60E SystemThe AlphaServer GS60E system main cabinet contains the seven-slot TLSBcard cage, power supplies, and space

5-42 Service Manual5.12 CablesFigure 5-16 diagrams all the GS60E cables.Figure 5–16 CablesSM517-9917-04670-0248V Power48V PowerPCI ModulePCI Mod

Removal and Replacement Procedures 5-43Table 5-1 CablesCable Number Connects17-04713-02 Cabinet Control Logic (CCL) panel to TLSB card cage.17-04

Updating Firmware A-1Appendix AUpdating FirmwareUse the Loadable F

Service ManualA-2A.1 Booting LFUAbstract LFU is supplied on the Alpha CD-ROM (Part Number AG–RCFB*–BE, where * is the letter that denotes the dis

Updating Firmware A-3 . ***** Loadable Firmware Update U

Service ManualA-4A.2 ListThe list command displays the inventory of update firmware on the CD-ROM. Only the devices listed at your terminal are s

Updating Firmware A-5The list command shows three pieces of inform

Service ManualA-6A.3 UpdateThe update command writes new firmware from the CD-ROM to themodule. Then LFU automatically verifies the update by re

Updating Firmware A-7➊This command requests a firmware update for

1-4 Service Manual1.2 TLSB System BusThe TLSB card cage is a 7-slot card cage that contains slots for up tofour CPU modules, up to five memory arr

Service ManualA-8Example A–3 Update Command (Continued)UPD> update ➏confirm update on:

Updating Firmware A-9➏When you do not specify a device name, LFU t

Service ManualA-10A.4 ExitThe exit command terminates the LFU program, causes systeminitialization and self-test, and returns the system to conso

Updating Firmware A-11➊At the UPD> prompt, exit causes the syst

Service ManualA-12A.5 Display and Verify CommandsDisplay and verify commands are used in special situations. Displayshows the physical configura

Updating Firmware A-13➊Display shows the system physical configura

Service ManualA-14A.6 CreateThe create command allows you to make a custom console image.Example A–6 Create CommandUPD> create ➊Con

Updating Firmware A-15Example A-6 Create Command (Continued)Ava

Console Commands and Environment Variables B-1Appendix BConsole Commands andEnvironment VariablesB.1 Console CommandsTable B-1 is a summary of the

Introduction 1-5The TLSB card cage is located in the upper part of the system cabinet. TheTLSB card cage contains seven module slots (slots 3 and

B-2 Service ManualTable B–1 Summary of Console Commands (Continued)Command Descriptionbu[ild] –n <device>Initialize the CPU’s nonvolatile R

Console Commands and Environment Variables B-3Table B–1 Summary of Console Commands (Continued)Command Descriptionrun<progra> [-d<device

B-4 Service ManualTable B–1 Summary of Console Commands (Continued)Command Descriptionsh[ow]<envar> or show *Displays the current state of

Console Commands and Environment Variables B-5B.2 Environment VariablesAn environment variable is a name and value association maintained by theco

B-6 Service ManualTable B–2 Environment Variables (Continued)Variable Attribute Functionboot_resetNon-volatileResets system and displays self-tes

Console Commands and Environment Variables B-7Table B–2 Environment Variables (Continued)Variable Attribute Functionenable_auditNon-volatileIf se

B-8 Service ManualTable B-3 Settings for the graphics_switch Environment VariableSettingPixel Frequency(Mhz)Monitor Resolution(Pixels) Refresh Ra

Index-1IndexAAC distribution box, 5-28Address bus commands, 4-2Address gate array (ADG), 1-7ARC utility programs, B-3Audit trail messages, B-7BBA36R S

Index-2simm_callout, B-7sys_model_num, B-7sys_serial_num, B-7tta0_baud, B-7Error checking, 4-3Error log, DECevent, 4-4Error log header structure, 4-31

Index-3PPAL code, 4-3Parse trees, 4-23, 4-61Parsing errors, 4-8, 4-12path option, A-9PCI shelves (DWLPB-DA), 1-15Plenum assembly, 5-38Power rack assem

1-6 Service Manual1.3 Processor ModuleUp to four processor modules can be used in an AlphaServer GS60Esystem. Each processor module contains two

Introduction 1-7The KN7CG processor module has two Alpha 21264 chips, with a clock speed of525 MHz. The KN7CH processor module has two 21264A chip

First Printing, February 2000The information in this publication is subject to change without notice.COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE F

1-8 Service Manual1.4 MS7CC Memory ModuleThe GS60E uses three variants of the MS7CC memory module, 1 Gbyte,2 Gbytes, and 4 Gbytes. Up to 20 Gbyte

Introduction 1-9All memory modules for the AlphaServer GS60E have SIMMs (single inlinememory modules). DRAMs are mounted on small cards that are f

1-10 Service Manual1.5 KFTHA ModuleThe KFTHA module offers four “hose” connections that interfacebetween the TLSB and the I/O subsystem.Figure 1–5

Introduction 1-11The KFTHA module is designed for high-speed, high-volume data transfers.Direct memory access (DMA) transfers are pipelined to allo

1-12 Service Manual1.6 Power Subsystem OverviewThe power subsystem consists of an AC input box, a DC distributionmodule, redundant hot swap power

Introduction 1-13Three-phase AC power enters the system by cable through the AC input box(see Figure 1-7). The H7506 power supplies convert three-

1-14 Service Manual1.7 I/O Bus and In-Cab Storage DevicesBoth the AlphaServer GS60E main cabinet and expander cabinets aredesigned to hold PCI she

Introduction 1-15Figure 1-8 shows an AlphaServer GS60E system cabinet.As shown, PCI shelves and StorageWorks shelves are mounted horizontally.Each

1-16 Service Manual1.8 Troubleshooting OverviewFollow steps to isolate system problems. A possible routine is shownbelow.Figure 1–9 Troubleshoo

Introduction 1-17The system hardware, console software, and operating system software providethree types of troubleshooting tools, as shown in Figu

Troubleshooting with LEDs 2-1 Chapter 2Troubleshooting with LEDsThis chapter tells how to use the LED displays and other indicators to trackdown fa

2-2 Service Manual2.1 Operator Control PanelStart with the operator control panel (OCP). Check the OCP lights. TheOCP has six status LEDs, three

Troubleshooting with LEDs 2-3Six status indicator LEDs (see Figure 2-1) show the state of the system. Table2-1 describes the conditions indicated

2-4 Service ManualFigure 2-2 Troubleshooting: Start with the Operator Control PanelOn/Offbutton/ keyswitchis OffYesFix problem identified.Turn p

Troubleshooting with LEDs 2-5Figure 2-2 Troubleshooting: Start with the Operator Control Panel (Continued)Check the power su

2-6 Service Manual2.2 Troubleshooting TLSB ModulesYou can check individual module self-test results by looking at thestatus LEDs on the module.Fig

Troubleshooting with LEDs 2-7In general, if a module on the TLSB does not pass self-test (green light is not lit)it should be replaced.There is a c

2-8 Service Manual2.3 Troubleshooting a PCI ShelfLEDs show the status of the power supplies, as well as the adapter self-test results in the PCI s

Troubleshooting with LEDs 2-9Figure 2-5 Troubleshooting Steps for PCI ShelfLED 3 litNoCheck Cabling to PCI shelf. Check to make sure the clip

2-10 Service Manual2.4 Troubleshooting StorageWorks ShelvesStorageWorks devices are mounted in horizontal shelves in the GS60Esystem or expander c

Troubleshooting with LEDs 2-11Table 2-3 SCSI Disk Drive LEDsIndicator LED LED State MeaningGreenOffFlashingOnNo activityActivityActivityYellow Of

2-12 Service Manual2.5 Troubleshooting the Power SubsystemThe GS60E power supplies accept three-phase AC and produce 48 VDCpower. Each power supp

Troubleshooting with LEDs 2-13The system must be provided with a suitable source of 3-phase AC power.Three H7506 power supplies (see Figure 2-7) pr

2-14 Service Manual2.6 Troubleshooting the Cooling SubsystemThe cooling system cools the power subsystem, the TLSB card cage, andshelves.Figure 2–

Troubleshooting with LEDs 2-15The cooling system is designed to keep the system components at an optimaloperating temperature. It is important to

Console Display and Diagnostics 3-1 Chapter 3Console Display and DiagnosticsThis chapter describes how hardware diagnostic programs are executed wh

3-2 Service Manual3.1 Checking Self-Test Results: Console DisplayThe self-test console display gives information for the TLSB modulesand the PCIs

Console Display and Diagnostics 3-3➊The NODE # line lists the node numbers on the TLSB and I/O buses.➋The TYP line in the printout indicates the ty

vContentsPreface ...xiChapter 1 I

3-4 Service Manual3.2 Show Configuration DisplayThe show configuration console command is useful to obtain moreinformation about the system config

Console Display and Diagnostics 3-5➌Node 0 is the KFE72 standard I/O PCI/EISA adapter module.➍Nodes 7 and 8 are the KZPSA adapters.➎This line shows

3-6 Service Manual3.3 Running Diagnostics: the Test CommandThe test command allows you to run diagnostics on the entire system,an I/O subsystem, a

Console Display and Diagnostics 3-7You enter the command test to test the entire system using exercisers residentin ROM on the boot processor modul

3-8 Service Manual3.4 Testing the Entire SystemThe test command with no modifiers runs all exercisers for subsystemsand devices on the system.Exam

Console Display and Diagnostics 3-9Example 3–4 Sample Test Command, System Test (Continued)Shutting down drivers...Shutting down units on tulip2,

3-10 Service Manual3.5 Sample Test Command for a Memory ModuleTo test a processor, memory module, or an I/O adapter and itsassociated devices, ent

Console Display and Diagnostics 3-11 Example 3–5 Sample Test Command, Memory Test (Continued)Shutting down drivers...Shutting down units on tuli

3-12 Service Manual3.6 Identifying a Failing SIMMFrom the console, you can check for flawed or poorly seated SIMMs inmemory boards. This informat

Console Display and Diagnostics 3-13➊The set simm_callout on command sets an internal environmentvariable that enables code that isolates failing S

viChapter 4 DECevent Error Log4.1 Brief Description of the TLSB Bus... 4-24.1.1 Command/Address B

3-14 Service Manual3.7 Info CommandThe info command provides information useful in debugging thesystem. Some of the information it provides can b

Console Display and Diagnostics 3-15TLFADR0 0011ab00 00000000 00000000TLFADR1 07050000 00000000 00000000TLESR0 00000303 00400

DECevent Error Log 4-1 Chapter 4DECevent Error LogThis chapter discusses error logs produced by the DECevent bit-to-texttranslator. Sections inclu

4-2 Service Manual4.1 Brief Description of the TLSB BusThe error log entries discussed here are specific to the AlphaServerGS60E system. Most of

DECevent Error Log 4-34.1.2 Data BusThe TSLB transfers data in the sequence order that valid address buscommands are issued. In addition to 256 b

4-4 Service Manual4.2 Producing an Error Log with DECeventThe DECevent utility is available for both Tru64 UNIX and OpenVMSoperating systems to he

DECevent Error Log 4-54.3 Getting a Summary Error LogRunning DECevent with the /summary qualifier is a good way to startanalyzing the error log.

4-6 Service Manual4.4 Supported Event TypesThe events that DECevent logs can be logged by the CPU modules orone of the TLSB or I/O adapters. (Mem

DECevent Error Log 4-7Example 4-3 OSF Event Type Identification*********************** ENTRY 1 **************************Logging OS 2. DIGI

viiAppendix A Updating FirmwareA.1 Booting LFU...A-2A.2 List ..

4-8 Service Manual4.5 Sample Error Log Entries4.5.1 Machine Check 660 ErrorYou can identify problem FRUs in an error log entry by checking thecon

DECevent Error Log 4-9-- TLaser MCHK 660 -- ➊Software Flags x00000001 TLSB Error Log SnapshotPacket PresentActive CPUs

4-10 Service Manual Performance Cnt Interrupt x0000000000000000 Corr Read Error Intr Dis Serial Lin

DECevent Error Log 4-11TLESR0 x0008D4D4 SYND0 x000000D4 SYND1 x000000D4 UNCORRECTABLE ECC ERRORTLE

4-12 Service ManualTLEP VMG x00000000TLEPWERR0 x00000380TLEPWERR1 x00047804TLEPWERR2 x0006E680TLEPWERR3

DECevent Error Log 4-13 tbc fast path disabled dm_dslb_prio - fills, probes, victims or wrio en_fst

4-14 Service Manual Refresh Cnt = 1360TMER x00000000 Failing String = x00000000TMDRA x00000000 Refresh Rate

DECevent Error Log 4-15TLDEV x02045000 -- Device Type: Memory -- Module Revision: x00000204TLBER x00800000TLCNR

4-16 Service Manual Strings Installed = 2 DRAM timing: Bus Spd = 10.0-11.2 Refresh Cnt = 13

DECevent Error Log 4-174.5.2 Machine Check 620 ErrorMachine check 620 errors are nearly always soft errors; that is, they donot cause the system t

viiiA–5 Display and Verify Commands ...A-12A–6 Create Command ...

4-18 Service ManualEvent validity 1. O/S claims event is validEvent severity 5. Low PriorityEntry type 100. Machine Check

DECevent Error Log 4-19 TLSB RUN Signal CPU0 Running console

4-20 Service ManualMODCONFIG1 x08B00141 Overtake Enabled P0 Reqest ID line 0

DECevent Error Log 4-21 SYND1 x00000003TLESR2 x00000300 SYND0 x00000000

4-22 Service ManualTLBER x01140000 CORRECTABLE READ DATA ERROR ➍ DATA SYNDROME 0

DECevent Error Log 4-23TLESR2 x00000000TLESR3 x00000000CPU Interrupt Mask x00000001 Cpu Interrupt Mask = x0

4-24 Service Manual4.5.3 DWLPB Motherboard (PCIA) Adapter Error LogRegisters on the DWLPB motherboard are printed in the error logwhen one of thes

DECevent Error Log 4-25SWI Minor sub class 5. PCIA ➊Software Flags x0028000 PCIA Subpacket Present PCI Bus Snapshot PresentBase Phys Addr o

4-26 Service Manual Window Base Address=x00004000Translation Base Reg B0 x00000000 Trans Base Address=x00000000Window Mask Reg C0 x0FFF0000 Windo

DECevent Error Log 4-27Translation Base Reg A1 x00000000 Trans Base Address=x00000000Window Mask Reg B1 x3FFF0000 Window Size = 1 GBWindow Base Reg

ix5–14 Plenum Assembly... 5-385–15 Cabinet Panels ...

4-28 Service ManualWindow Mask Reg A2 x007F0000 Window Size = 8 MBWindow Base Reg A2 x00800003 Scatter/Gather Enable Window Enable Window Base

DECevent Error Log 4-29Base Address Register 3 x00000000Base Address Register 4 x00000000Base Address Register 5 x00000000Base Address Register 6 x

4-30 Service Manual4.6 Console Halt ConditionsDouble error halts are conditions in which the processing of a fatalerror triggers a second error.

DECevent Error Log 4-31Figure 4-1 illustrates the format of the Entry type 71 Errorlog utilizing theHeader structures. If the console has two hal

4-32 Service ManualCPU Double Error Halt content TL6 CPU DBL ERR HLT Frame ContentHEADER 2 LWHALT CODE 1 LWRSVD 1 LWWATCH 2 LW670/660 Logout 72 LWN

DECevent Error Log 4-33Memory Sub-PacketTLBERTLDEVTLESR1 TLESR0TLESR3 TLESR2TLFADR1 TLFADR0TLMIR TLVIDMER MCRRESERVED RESERVEDTIOP SUB-PacketTLBERT

4-34 Service ManualWatch $ x0000620306101227 Halt On 6-Mar-1998 at 16:18:39MCHK Reason Mask x0000FFFAMCH

DECevent Error Log 4-35 Performance Cnt Interrupt x0000000000000000 Corr Read Error Intr Dis

4-36 Service ManualTLBER x00000000TLCNR x00000000TLVID x00000000TLESR0 x00400303 SYND0 x000000

DECevent Error Log 4-37 ipl 17 interrupt enable ip enable intim enable