Compaq 267644-001 User Manual

bTroubleshootingCompaq Notebook SeriesDocument Part Number: 267644-001April 2002This guide gives you steps to troubleshoot minor problems yourself and

Problems and SolutionsTroubleshooting 1–7 Battery Problems Problem Possible Cause SolutionsBattery light is blinking. The battery pack is the onl

1–8 Troubleshooting Problems and Solutions Battery light does not turn on to indicate that battery pack is charging; battery pack does not charge.

Problems and SolutionsTroubleshooting 1–9 Battery pack charge does not last as long as expected.Battery conservation settings, practices, and pro

1–10 Troubleshooting Problems and Solutions \CD and DVD Drive Problems Problem Possible Cause SolutionSystem does not recognize a CD or DVD drive.

Problems and SolutionsTroubleshooting 1–11 CD or DVD drive cannot read a CD or DVD disc.The disc is upside down or not seated properly.Reinsert t

1–12 Troubleshooting Problems and Solutions System does not initiate Standby or Hibernation while a CD or DVD disc is in use.To protect the notebo

Problems and SolutionsTroubleshooting 1–13 Infrared Communications Problems Problem Possible Cause SolutionCannot link with another infrared-eq

1–14 Troubleshooting Problems and Solutions Data transmission problem.Direct sunlight, energy-saving fluorescent light, or flashing incandescent l

Problems and SolutionsTroubleshooting 1–15 System does not initiate Standby while infrared port is enabled.The system cannot initiate Standby whi

1–16 Troubleshooting Problems and Solutions No dial tone, with or without “No dial tone” message. (continued)Telephone service is not connected to

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Problems and SolutionsTroubleshooting 1–17 Modem does not connect at highest speed.Line conditions in your area or in the area you are calling ma

1–18 Troubleshooting Problems and Solutions Modem loses connection.Call waiting feature may be interfering with the connection.Disable call waitin

Problems and SolutionsTroubleshooting 1–19 PC Card Problems Problem Possible Cause SolutionNotebook does not beep when PC Card is inserted, but P

1–20 Troubleshooting Problems and Solutions Notebook beeps twice when a storage PC Card is inserted, but the PC Card does not work.The storage PC

Problems and SolutionsTroubleshooting 1–21 External mouse does not work.The external mouse is not supported or does not have the correct drivers

1–22 Troubleshooting Problems and Solutions Hard Drive Problems (Primary Hard Drive) Problem Possible Cause SolutionHard drive cannot be accesse

Problems and SolutionsTroubleshooting 1–23 Hard Drive Problems (Secondary Hard Drive) Problem Possible Cause SolutionSystem does not recognize a

1–24 Troubleshooting Problems and Solutions Power Problems Problem Possible Cause SolutionNotebook will not turn on when connected to external po

Problems and SolutionsTroubleshooting 1–25 System does not initiate Standby.The system cannot initiate Standby while Infrared Monitor search is e

1–26 Troubleshooting Problems and Solutions Display ProblemsProblem Possible Cause SolutionCharacters on notebook display are dim.Notebook is in d

Troubleshooting iii ContentsSolving Common Problems . . . . . . . . . . . . . . . . . . . . . . . 1–1Quick Solutions Checklist . . . . . . . .

Problems and SolutionsTroubleshooting 1–27 Internet ProblemsProblem Possible Cause SolutionCannot connect to the Internet.Internet service provid

1–28 Troubleshooting Problems and Solutions USB Problems Problem Possible Cause SolutionExternal device connected to the USB connector does not wo

Problems and SolutionsTroubleshooting 1–29 A device, for example the keyboard or mouse, connected through the USB connector does not work before

Troubleshooting Index–1 Aaudio problems 1–5Bbattery pack problems 1–7, 1–9CCD problems 1–10clockproblems with date and time 1–7Compaq Diagnostics

Index–2 TroubleshootingIndex Ppasswordsproviding to service provider 1–4PC Card problems 1–19playing gamesproblems encountered 1–25pointing stick

Troubleshooting 1–1 1Problems and SolutionsSolving Common ProblemsProblems that occur while using the notebook may originate with the notebook, t

1–2 Troubleshooting Problems and Solutions Quick Solutions Checklist ✎To shut down a system that is not responding, when Windows shut down procedu

Problems and SolutionsTroubleshooting 1–3 Is the notebook positioned to allow adequate ventilation?✎To prevent overheating, do not obstruct the

1–4 Troubleshooting Problems and Solutions For commercial business support, type the following in your Web browser address field: compaq.com/suppo

Problems and SolutionsTroubleshooting 1–5 Problem Solutions TableAudio Problems Problem Possible Cause SolutionNo sound. Volume has been muted

1–6 Troubleshooting Problems and Solutions External microphone does not work.The wrong jack is being used.To identify the right jack, refer to the