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Troubleshooting 17-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Pages: 24 Words: 5216 Template: c:\template\ref\ref.dot
Part Number: 103542-001 File name: Ch17.doc
chapter
17
TROUBLESHOOTING
Problems that occur while using the computer may originate in the
computer, the operating system, a software application, or an
optional docking base or external device.
■ For problems that may not originate in the computer, refer to
your operating system, docking base, software application, or
external device documentation.
■ For problems that may originate in the computer or system
software, refer in this chapter
■ First, to the “Quick Solutions Checklist.”
■ Then, to the troubleshooting tables.
■ If the problem persists, refer to
■ Chapter 15, for information about checking configurations
and running diagnostic tests.
■ Appendix A, for information about using the Compaq
Support Forum or contacting a Compaq authorized dealer,
reseller, or service provider.
IMPORTANT: If you take the computer to a Compaq authorized
dealer, reseller, or service provider for service, provide all
necessary passwords.
- Compaq Armada E700 1
- Series of Personal Computers 1
- EFERENCE 2
- Contents v 3
- Contents vii 5
- Contents ix 7
- USING THIS GUIDE 9
- GETTING STARTED 10
- Component Function 11
- 1-4 Getting Started 13
- TAKING A LOOK AT THE 14
- COMPUTER 14
- Top Components 15
- Left Side Components 17
- Right Side Components 18
- Front Panel Components 19
- Rear Panel Components 20
- Bottom Components 21
- USING THE KEYBOARD 22
- Pointing Device Procedures 23
- Task Procedure 24
- Using Hotkeys 25
- Adjusting System Volume 26
- Initiating Quick Controls 26
- Viewing Battery Charge Status 27
- Adjusting Screen Brightness 27
- Displaying System Information 27
- Stretching Text 27
- Fn to type in lowercase 28
- 3-8 Using the Keyboard 29
- INSERTING, REMOVING, OR 30
- STORING A BATTERY PACK 30
- Storing a Battery Pack 31
- Inserting or Removing 34
- MANAGING POWER 36
- Task Procedure Result 37
- 5-4 Managing Power 39
- Managing Power 5-5 40
- Charging a Battery Pack 41
- Using the Battery Status Tab 42
- Windows 95 and Windows 98 43
- Windows NT 4.0 43
- Managing Power 5-9 44
- Calibrating a Battery Pack 45
- Stopping a Calibration 46
- Setting Power Preferences 47
- Managing Power 5-13 48
- 5-14 Managing Power 49
- Managing Power 5-15 50
- 5-16 Managing Power 51
- Conserving Battery Power 52
- 5-18 Managing Power 53
- Caring for Drives 54
- Removing and Inserting 54
- 6-2 Using Drives 55
- Using Drives 6-3 56
- Using a Drive in a MultiBay 57
- 6-6 Using Drives 59
- Using Drives 6-7 60
- 6-8 Using Drives 61
- Using Drives 6-9 62
- Changing 63
- Sequence 63
- IMPORTANT: 64
- SECURING THE COMPUTER 65
- 7-2 Securing the Computer 66
- Using a Power-On Password 67
- Entering a Power-On Password 67
- Using Quick Controls 68
- Initiating QuickLock 68
- Exiting QuickLock 68
- Using a Setup Password 69
- Entering a Setup Password 69
- Using DriveLock 70
- Securing the Computer 7-7 71
- 7-8 Securing the Computer 72
- Disabling a Device 73
- 7-10 Securing the Computer 74
- USING AUDIO AND VIDEO 75
- FEATURES 75
- Selecting an Audio Connector 76
- Connecting a Device to the 77
- Stereo Speaker/Headphone Jack 77
- Using the Video-Out Adapter 78
- Changing the Video Mode 79
- Setting Video Preferences 79
- Adjusting Volume 80
- USING AN INTERNAL MODEM 81
- Configuring the Modem 82
- Setting Modem Preferences 83
- Reinstalling Modem Software 84
- Using the Modem 85
- Travel Connection Checklist 87
- CONNECTING TO A LOCAL AREA 88
- NETWORK (LAN) 88
- Connecting the Network Cable 89
- Reinstalling LAN Drivers 90
- USING PC CARDS 91
- Configuring a PC Card 92
- Inserting a PC Card 93
- Removing a PC Card 94
- USING INFRARED COMMUNICATION 95
- Configuring the Infrared Port 96
- Enabling the Infrared Port 96
- EXPANDING MEMORY 97
- Inserting or Removing a 98
- Memory Expansion Board 98
- Expanding Memory 13-3 99
- 13-4 Expanding Memory 100
- Expanding Memory 13-5 101
- 13-6 Expanding Memory 102
- INTELLIGENT MANAGEABILITY 103
- Using Fault Management Alerts 104
- DIAGNOSTIC UTILITIES 105
- CONFIGURATION AND 105
- Using Computer Setup 106
- Select To Do This 107
- Using Compaq Diagnostics 109
- MAINTENANCE, SHIPPING, AND 111
- Updating the System ROM 112
- Obtaining a System ROM 112
- Reinstalling Software 113
- Caring for the Computer 114
- Traveling with the Computer 115
- TROUBLESHOOTING 116
- Quick Solutions Checklist 117
- Solving Audio Problems 118
- Solving Battery Problems 119
- Solving Drive Problems 122
- 17-8 Troubleshooting 123
- Troubleshooting 17-9 124
- 17-10 Troubleshooting 125
- (continued) 125
- Solving Infrared Problems 126
- Problems 128
- Solving Memory Problems 129
- Solving Modem Problems 130
- hotkeys 131
- Solving PC Card Problems 135
- Solving Power Problems 136
- Solving Screen Problems 138
- Solving USB Problems 139
- COMPAQ CUSTOMER SUPPORT 140
- Worldwide Telephone Numbers 141
- Location 142
- Code Telephone Number 142
- Continued 148
- REGULATORY NOTICES 149
- Modifications 150
- Canadian Notice 151
- Avis Canadien 151
- Japanese Notice 151
- German Ergonomics Notice 152
- Airline Travel Notice 152
- Energy Star Compliance 152
- Power Cords 152
- Battery Notice 153
- Laser Safety 154
- European Union Notice 155
- Safety Precautions for Modems 156
- U.S. Regulations Governing 156
- Regulatory Notices B-9 157
- B-10 Regulatory Notices 158
- New Zealand Modem Statements 159
- B-12 Regulatory Notices 160
- ELECTROSTATIC DISCHARGE 161
- Grounding Methods 162
- SPECIFICATIONS 163
- Rated Input Power 164
- Port and COM Port Settings 164
- Modem Specifications 164
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