Compaq AIT 35 LVD Specifications download pdf (Page 39)

AIT Drive Reference Guide 5–3

Troubleshooting the AIT Drive

• The tape drive switches and jumpers have been set correctly.

• The power and SCSI signal cables are connected correctly and the controller is

seated properly.

• The SCSI signal cable does not exceed the recommended length.

• If multiple devices share the same SCSI bus, ensure that each one has a unique

SCSI ID.

Software

To prevent software failures, make sure the software is properly functioning:

• The tape drive passes the Compaq Diagnostics Utility (Intel-based computers

only) test.

• The controller has been configured using the Compaq System Configuration

Utility (Intel-based computers only.)

• The adapter has been configured using the SRM console or AlphaBios

(AlphaServers only.)

• The correct software drivers are being used. (Make sure that the operating system

driver for the tape drive matches the drive type.)

• The version of the tape drive software supports the tape hardware you are using.

If software problems persist, try reinstalling the tape drive software.

Installation Troubleshooting

Follow the procedures in this section if the tape drive has not been operational since it

was installed in the computer. Turn on the computer and insert a cassette.

Table 5–2: Installation Troubleshooting

Problem Try This

Tape light on the tape drive

does not illuminate.

• Make sure the tape drive power cable is

connected.

• Remove the signal cable from the tape drive. If

the light starts working, check for a defective

cable, an incorrectly installed cable, or a

defective controller/adapter.

• Replace the tape drive.

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Compaq AIT 35 LVD Specifications Page 39