Compaq Presario CQ58 andHP 2000 Notebook PCMaintenance and Service GuideIMPORTANT! This document is intended for HPauthorized service providers only.
Category Description CompaqPresarioCQ58HP 2000Notebook PCProcessors (continued)●Intel Pentium 2030M 2.50-GHz processor(1600-MHz FSB, 2.0-MB L3 cache,
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then pressenter.– or –●To save your changes and exit Computer Setu
Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currently installedon the computer, you
Using Advanced System DiagnosticsAdvanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardwareis functioning pr
6 SpecificationsComputer specifications Metric U.S.DimensionsWidth 37.60 cm 14.80 inDepth 24.70 cm 9.72 inHeight (front to rear) 3.05 to 3.58 cm 1.20
15.6-in, SVA, display panel display specifications Metric U.S.DimensionsHeight 19.6 cm 7.72 inWidth 34.7 cm 13.66 inDiagonal 39.8 cm 15.67 inNumber of
Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmLength 100.4 mm 100.4 mm 100.4 mm 100.4 mmWidth 6
7 Backup and recovery98 Chapter 7 Backup and recovery
Windows 8Your computer includes tools provided by HP and the operating system to help you safeguard yourinformation and retrieve it if you ever need t
the files that you backed up using File History. Restoring files is also useful if you ever choose toreset the computer by reinstalling Windows or cho
Restore and recoveryThere are several options for recovering your system. Choose the method that best matches yoursituation and level of expertise:●If
Category Description CompaqPresarioCQ58HP 2000Notebook PCGraphics Internal graphics:●Universal memory architecture (UMA) withshared video memory●Intel
For more information, see Removing the HP Recovery partition on page 105.Using Windows Refresh for quick and easy recoveryWhen your computer is not wo
Remove everything and reinstall WindowsSometimes you want to perform detailed reformatting of your computer, or you want to removepersonal information
What you need to know●HP Recovery Manager recovers only software that was installed at the factory. For software notprovided with this computer, you m
Using HP Recovery media to recoverYou can use HP Recovery media to recover the original system. This method can be used if your systemdoes not have an
SUSE LinuxRecovery after a system failure is as good as your most recent backup. As you add new software anddata files, you should continue to back up
4.To restore all files from the selected location, click Restore all files. To restore select files only,click Restore selected files, click Select Fi
USB Recovery option (select models only)The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLEDoperating sys
7.Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to startthe System-Restore?” If data on the computer has not be
8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana
Category Description CompaqPresarioCQ58HP 2000Notebook PCHard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thick
9 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household w
IndexAAC adapter light 15AC adapter, spare part numbers27, 30Action keys 10antennalocations 7removal 84spare part number 25, 29, 85Antenna Kit, spare
grounding 35packaging 36transporting 36workstation 36Hhard driveprecautions 34product description 4removal 51spare part numbers 22, 26,28, 29, 51speci
pointing device 5ports 5power requirements 6processors 1product name 1security 6serviceability 6video 4wireless 4product name 1, 38product number 38Rr
Category Description CompaqPresarioCQ58HP 2000Notebook PCWireless (continued) Support for the following WLAN formats:●Atheros AR9565 802.11b/g/n 1×1 W
Category Description CompaqPresarioCQ58HP 2000Notebook PCKeyboard/pointingdevices (continued)Gesture support: MultiTouch gestures enabled, two-finger
2 External component identificationFinding your hardware and software information▲Select Start > Computer.A list displays all the devices installed
Item Component Description(3) Webcam Records video, captures still photographs, and allowsvideo conferences and online chat by means ofstreaming video
ButtonComponent DescriptionPower button●When the computer is off, press the button to turn onthe computer.●When the computer is on, press the button b
KeysItem Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Used in conjunction with h
LightsItem Component Description(1) Caps lock light On: Caps lock is on, which switches the keys to allcapital letters.(2) Power light●White: The comp
© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.AMD, the AMD Arrow logo, andcombinations thereof, are trademarks ofAdvanced Micro Devices, In
TouchPadItem Component Description(1) TouchPad on/off button Turns the TouchPad on or off.(2) TouchPad light●On: The TouchPad is off.●Off: The TouchPa
Left sideItem Component Description(1) External monitor port Connects an external VGA monitor or projector.(2) Vents (2) Enable airflow to cool intern
Item Component Description(8) Digital Media slot Supports the following digital card formats:●Secure Digital (SD) Memory Card●Secure Digital Extended
Right sideItem Component Description(1) Optical drive Reads and writes (select models only) to an optical disk.(2) Optical drive light●Green: The opti
BottomItem Component Description(1) Battery bay Holds the battery.(2) Vents (3) Enable airflow to cool internal components.NOTE: The computer fan star
3 Illustrated parts catalog17
Service tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided on the service tag.Item Des
Computer major componentsItem Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more
Item Component Spare part number(2) Keyboard (includes keyboard cable): For use in Belgium 698694-A41 For use in Bulgaria 698694-261 For use in the
Item Component Spare part number(7) Optical drive connector cable (includes bracket) 686257-001(8) USB board (includes cable) 686269-001(9) System boa
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your
Item Component Spare part number Intel Pentium B960 TJ85 2.20-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dualcore, 35 W)664662-001 Intel Pentium
Item Component Spare part number Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0Combo Adapter657325-001 Ralink RT5390F 802.11b/g/n 1×1
Display assembly subcomponentsItem Component Spare part number(1) Display bezel: For use on Compaq Presario CQ58 computer models 686255-001 For use
Item Component Spare part number(3) 15.6-in, LED, SVA, HD, BrightView display panel 686273-001(4) Display Hinge Cover Kit (includes left and right dis
Mass storage devicesItem Component Spare part number(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 750-
Miscellaneous partsComponent Spare part numberAC adapter:65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-00165-W HP Smart AC adapter (RC, V, EM, 3-w
Sequential part number listingSpare part number Description490371-001 Power cord for use in North America (3-pin, black, 1.83-m)490371-011 Power cord
Spare part number Description664662-001 Intel Pentium B960 TJ85 2.20-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core, 35 W;includes replacemen
Spare part number Description686272-001 Cover Kit (includes hard drive compartment cover and memory module/wireless modulecompartment cover)686273-001
Spare part number Description698694-041 Keyboard for use in Germany (includes keyboard cable)698694-051 Keyboard for use in France (includes keyboard
iv Safety warning notice
Spare part number Description713163-001 Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includesreplacement thermal
4 Removal and replacementproceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and rep
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 72 screws that must be removed, replaced
Item Component Description(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description This is
BatteryDescription Spare part number6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-0016-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001IMPORTANT: The c
Memory moduleDescription Spare part number4-GB memory module (PC3, 12800, 1600-MHz) 652972-0012-GB memory module (PC3, 12800, 1600-MHz) 641369-001Befo
Table of contents1 Product description ... 12
5.Remove the memory module (2) by pulling it away from the slot at an angle.Reverse this procedure to install a memory module.WLAN moduleDescription S
3.Disconnect all external devices from the computer.4. Remove the battery (see Battery on page 40).5.Remove the memory module/wireless module compartm
3.Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: If the WLAN antennas are not connected to the terminals on the
KeyboardNOTE: The keyboard spare part kit includes the keyboard cable.For use in country/region Spare part number For use in country/region Spare part
Remove the keyboard:1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer.2. Rest and secure the computer on its left side.
4.Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the backof the keyboard until the keyboard disengages f
7.Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, andthen disconnect the keyboard cable (2) from the sys
Optical driveDescription Spare part numberDVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and opticaldrive bracket)686268-001B
4.If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) torelease the optical drive tray.5. Use a flat-bl
Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connectorcable, or screws.Description Spare part num
Packaging and transporting guidelines ... 36Component replacement procedures ...
3.Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle.The hard drive compartment cover is available in the Co
7.If it is necessary to disassemble the hard drive, perform the following steps:a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard
RTC batteryDescription Spare part numberRTC battery 686274-001Before removing the RTC battery, follow these steps:1. Turn off the computer. If you are
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+”sign faces up.Top coverNOTE: The top cover spare
Remove the top cover:1. Remove the six Phillips PM2.5×6.5 screws (1) and the two Phillips PM2.5×10.0 screws (2) thatsecure the top cover to the comput
4.Turn the computer right side up, with the front toward you.5. Open the computer.6.Release the ZIF connector to which the power button board cable is
8.Remove the Phillips PM2.0×2.5 screw (1) and the three Phillips PM2.5×6.5 screws (2) that securethe top cover to the computer.9. Lift the rear edge o
Power button boardDescription Spare part numberPower button board (includes cable) 686270-001Before removing the power button board, follow these step
3.Remove the power button board (2).Reverse this procedure to install the power button board.TouchPad button boardDescription Spare part numberTouchPa
Remove the TouchPad button board:1. Turn the top cover upside down, with the front toward you.2.Detach the TouchPad button board cable (1) from the To
6 Specifications ... 95Computer specifi
6.Remove the TouchPad button board (3) by sliding it away from the top cover at an angle.Reverse this procedure to install the TouchPad button board.6
Optical drive connector cableDescription Spare part numberOptical drive connector cable 686257-001Before removing the optical drive connector cable, f
4.Remove the optical drive connector cable (4).Reverse this procedure to install the optical drive connector cable.64 Chapter 4 Removal and replacem
SpeakersDescription Spare part numberSpeakers (include speaker cables) 686279-001Before removing the speakers, follow these steps:1. Turn off the comp
4.Remove the speakers (4).Reverse this procedure to install the speakers.66 Chapter 4 Removal and replacement procedures
USB boardDescription Spare part numberUSB board (includes cable) 686269-001Before removing the USB board, follow these steps:1. Turn off the computer.
3.Remove the USB board (3).Reverse this procedure to install the USB board.68 Chapter 4 Removal and replacement procedures
System boardNOTE: The system board spare part kit includes replacement thermal material.Description Spare part numberEquipped with the Intel HM75 Expr
Remove the system board:1. Disconnect the following cables from the system board.(1) Speaker cable(2) Optical drive connector cable(3) Display panel c
4.Remove the system board (3) by sliding it up and to the right at an angle.Reverse this procedure to install the system board.Fan/heat sink assemblyD
d.Top cover (see Top cover on page 55)e. System board (see System board on page 69)Remove the fan/heat sink assembly:1. Turn the system board upside d
Reverse this procedure to install the fan/heat sink assembly.ProcessorDescription Spare part numberIntel Dual Core i5-3230M 2.60-GHz processor (SC tur
Description Spare part numberIntel Celeron DC 1000M 1.80-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core,35 W)713162-001Intel Celeron DC B830
3.Remove the processor (3).NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossedon the processor socket when yo
Display assemblyNOTE: The display assembly is spared at the subcomponent level only. For more display assemblyspare part information, see the individu
2.Release the wireless antenna cables (2) from the clips and routing channel built into thebase enclosure.CAUTION: Support the display assembly when r
4.Remove the display assembly (2).5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:a.Remove the two dis
6. If it is necessary to replace the display hinge covers:a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to thed
7.If it is necessary to replace the display panel:a. Release the display panel cable (1) from the clips built into the bottom edge of thedisplay enclo
f.Disconnect the display panel cable (3) from the display panel.g. Remove the display panel. The display panel is available using spare part number686
1 Product descriptionCategory Description CompaqPresarioCQ58HP 2000Notebook PCProduct Name Compaq Presario CQ58 √ HP 2000 Notebook PC √Processors
b.Remove the display hinges (2). The display hinges are available using spare part number686262-001.9. If it is necessary to replace the display panel
c.Remove the display panel cable (3). The display panel cable is available using spare partnumber 686256-001 and includes the webcam/microphone cable.
10.If it is necessary to replace the webcam/microphone module, gently detach the webcam/microphone module from the display enclosure. (The webcam/micr
c.Remove the wireless antenna cables and transceivers (3). The wireless antenna cables andtransceivers are available using spare part number 686249-00
3.Remove the power connector bracket (3).4.Remove the power connector cable (4).Reverse this procedure to install the power connector cable.86 Chapter
5 Using Setup Utility (BIOS) andSystem Diagnostics87
Windows 8Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as dis
Downloading a BIOS updateCAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation,download and install a BIOS up
Using System DiagnosticsSystem Diagnostics allows you to run diagnostic tests to determine if the computer hardware isfunctioning properly.To start Sy
SUSE LinuxComputer Setup, or Basic Input/Output System (BIOS), controls communication between all the inputand output devices on the system (such as d
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