Compaq EVO M800c User Manual

bMaintenance and Service GuideEvo Notebook N800c, Evo Notebook N800v, Evo Notebook N800w, and Presario 2800 Mobile PC SeriesDocument Part Number: 2681

Product DescriptionMaintenance and Service Guide 1–5N800C P 200 P5 30 V C 25 OAsia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEuropean Internat

3–10 Maintenance and Service GuideIllustrated Parts CatalogFigure 3-2. Computer System Major Components268135-003.book Page 10 Thursday, January 30,

Illustrated Parts CatalogMaintenance and Service Guide 3–11Table 3-1Spare Parts: Computer System Major Components (Continued)Item DescriptionSpare Par

3–12 Maintenance and Service GuideIllustrated Parts CatalogFigure 3-2. Computer System Major Components268135-003.book Page 12 Thursday, January 30,

Illustrated Parts CatalogMaintenance and Service Guide 3–13Table 3-1Spare Parts: Computer System Major Components (Continued)Item DescriptionSpare Par

3–14 Maintenance and Service GuideIllustrated Parts CatalogFigure 3-2. Computer System Major Components268135-003.book Page 14 Thursday, January 30,

Illustrated Parts CatalogMaintenance and Service Guide 3–15Table 3-1Spare Parts: Computer System Major Components (Continued)Item DescriptionSpare Par

3–16 Maintenance and Service GuideIllustrated Parts Catalog3.3 Miscellaneous Plastics/Hardware Kit ComponentsFigure 3-3. Miscellaneous Plastics/Hardwa

Illustrated Parts CatalogMaintenance and Service Guide 3–17Table 3-2Miscellaneous Plastics/Hardware Kit ComponentsSpare Part Number 285261-001(contain

3–18 Maintenance and Service GuideIllustrated Parts Catalog3.4 Mass Storage DevicesFigure 3-4. Mass Storage Devices268135-003.book Page 18 Thursday,

Illustrated Parts CatalogMaintenance and Service Guide 3–19lTable 3-3Mass Storage DevicesItem DescriptionSpare Part Number1 Optical drives24X Max CD-R

1–6 Maintenance and Service GuideProduct DescriptionThe following Compaq Evo Notebook N800c models use config. code KLMZ and feature: Dual pointing d

3–20 Maintenance and Service GuideIllustrated Parts Catalog3.5 MiscellaneousTable 3-4Spare Parts: Miscellaneous (not illustrated)DescriptionSpare Part

Illustrated Parts CatalogMaintenance and Service Guide 3–21Power cord, 3-wireAustralianChineseInternationalItalianJapaneseKorean198723-011198723-AA119

Maintenance and Service Guide 4–14Removal and ReplacementPreliminariesThis chapter provides essential information for proper and safe removal and repl

4–2 Maintenance and Service GuideRemoval and Replacement Preliminaries4.2 Service ConsiderationsThe following sections include some of the considerati

Removal and Replacement PreliminariesMaintenance and Service Guide 4–34.3 Preventing Damage to Removable DrivesRemovable drives are fragile components

4–4 Maintenance and Service GuideRemoval and Replacement Preliminaries4.4 Preventing Electrostatic DamageMany electronic components are sensitive to e

Removal and Replacement PreliminariesMaintenance and Service Guide 4–5 Store reusable electrostatic-sensitive parts from assemblies in protective pac

4–6 Maintenance and Service GuideRemoval and Replacement Preliminaries4.7 Grounding Equipment and MethodsGrounding equipment must include either a wri

Removal and Replacement PreliminariesMaintenance and Service Guide 4–7 Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic v

4–8 Maintenance and Service GuideRemoval and Replacement PreliminariesTable 4-2 lists the shielding protection provided by antistatic bags and floor m

Product DescriptionMaintenance and Service Guide 1–7N800c P 180 P5 60 W C 51 OAsia PacificAustraliaBrazilFrench CanadaHong KongJapanKoreaLatin America

Maintenance and Service Guide 5–15Removal and ReplacementProceduresThis chapter provides removal and replacement procedures.Phillips P1 screws are rem

5–2 Maintenance and Service GuideRemoval and Replacement Procedures5.1 Serial NumberReport the computer serial number to Compaq when requesting inform

Removal and Replacement ProceduresMaintenance and Service Guide 5–3Section Description # of Screws Removed5.3(continued)MultiBay device 0Hard drive 1

5–4 Maintenance and Service GuideRemoval and Replacement Procedures5.3 Preparing the Computer for DisassemblyPerform the following steps before disass

Removal and Replacement ProceduresMaintenance and Service Guide 5–54. To remove the battery bezel, slide the bezel straight down (Figure 5-3).Figure 5

5–6 Maintenance and Service GuideRemoval and Replacement Procedures5. Remove the MultiBay device by following these steps:a. Turn the computer bottom

Removal and Replacement ProceduresMaintenance and Service Guide 5–76. Remove the hard drive by following these steps:a. Turn the computer bottom side

5–8 Maintenance and Service GuideRemoval and Replacement Procedures7. Remove the two PM3.0 × 4.0 screws 1 that secure the hard drive bezel to the hard

Removal and Replacement ProceduresMaintenance and Service Guide 5–95.4 Computer FeetThe computer feet are adhesive-backed rubber pads. The computer fe

5–10 Maintenance and Service GuideRemoval and Replacement Procedures1. Prepare the computer for disassembly (Section 5.3).2. Turn the computer bottom

1–8 Maintenance and Service GuideProduct DescriptionN800c P 170 X5 30 V C 25 2Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEuropean Internat

Removal and Replacement ProceduresMaintenance and Service Guide 5–116. Spread the memory expansion slot retaining tabs to release the memory expansion

5–12 Maintenance and Service GuideRemoval and Replacement Procedures5.6 Mini PCI Communications Board1. Prepare the computer for disassembly (Section

Removal and Replacement ProceduresMaintenance and Service Guide 5–133. Remove the PM2.0 × 5.0 screw 1 that secures the mini PCI compartment cover to t

5–14 Maintenance and Service GuideRemoval and Replacement Procedures6. Disconnect the modem cable from the modem board 1 (Figure 5-11).✎The modem cabl

Removal and Replacement ProceduresMaintenance and Service Guide 5–155.7 Connector Cover✎The connector cover is available with silver finish for Presar

5–16 Maintenance and Service GuideRemoval and Replacement Procedures5.8 LED Cover1. Prepare the computer for disassembly (Section 5.3).2. Turn the com

Removal and Replacement ProceduresMaintenance and Service Guide 5–176. Use a flat-bladed tool to pry forward on the four clips on the LED cover 1 (Fig

5–18 Maintenance and Service GuideRemoval and Replacement Procedures5.9 KeyboardKeyboardsSpare Part Number InformationKeyboards (for use with TouchPad

Removal and Replacement ProceduresMaintenance and Service Guide 5–191. Prepare the computer for disassembly (Section 5.3).2. Remove the LED cover (Sec

5–20 Maintenance and Service GuideRemoval and Replacement Procedures6. Remove the two PM2.0 × 4.0 screws 1 that secure the keyboard shield to the base

Product DescriptionMaintenance and Service Guide 1–9N800c P 170 X5 30 V C 25 OAsia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEuropean Internat

Removal and Replacement ProceduresMaintenance and Service Guide 5–218. Release the ZIF connector 1 to which the keyboard cable is connected and discon

5–22 Maintenance and Service GuideRemoval and Replacement Procedures5.10 Display1. Prepare the computer for disassembly (Section 5.3).2. Remove the LE

Removal and Replacement ProceduresMaintenance and Service Guide 5–234. Remove the two PM2.5 × 9.0 screws that secure the display hinges to the base en

5–24 Maintenance and Service GuideRemoval and Replacement Procedures5. Position the computer so the front faces forward and open the computer.6. Disco

Removal and Replacement ProceduresMaintenance and Service Guide 5–259. Remove the hinge covers from the display (Figure 5-20).Figure 5-20. Removing th

5–26 Maintenance and Service GuideRemoval and Replacement Procedures5.11 Top Cover1. Prepare the computer for disassembly (Section 5.3) and remove the

Removal and Replacement ProceduresMaintenance and Service Guide 5–273. Remove the nine PM2.0 × 8.0 screws 1 securing the top cover to the base enclosu

5–28 Maintenance and Service GuideRemoval and Replacement Procedures6. Disconnect the drive activity light and battery power light cable from the syst

Removal and Replacement ProceduresMaintenance and Service Guide 5–299. Remove the following screws:a. Two PM2.0 × 5.5 screws 1 that secure the top cov

5–30 Maintenance and Service GuideRemoval and Replacement Procedures10. Remove the top cover (Figure 5-24).Figure 5-24. Removing the Top CoverReverse

1–10 Maintenance and Service GuideProduct DescriptionN800c P 160 X5 20 V C 25 OAsia PacificAustraliaBrazilFrench CanadaHong KongJapanKoreaLatin Americ

Removal and Replacement ProceduresMaintenance and Service Guide 5–315.12 Speaker Assembly1. Prepare the computer for disassembly (Section 5.3) and rem

5–32 Maintenance and Service GuideRemoval and Replacement Procedures3. Route the drive activity light/battery power light cable and speaker cable out

Removal and Replacement ProceduresMaintenance and Service Guide 5–335.13 Display Release Assembly✎The display release assembly is available with silve

5–34 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the two PM2.0 × 4.0 screws 1 that secure the display release assembly to

Removal and Replacement ProceduresMaintenance and Service Guide 5–355.14 TouchPad1. Prepare the computer for disassembly (Section 5.3) and remove the

5–36 Maintenance and Service GuideRemoval and Replacement Procedures2. Remove the four PM2.0 × 4.0 screws 1 that secure the TouchPad bracket to the to

Removal and Replacement ProceduresMaintenance and Service Guide 5–376. Remove the TouchPad 1 and the TouchButton board 2 from the top cover (Figure 5-

5–38 Maintenance and Service GuideRemoval and Replacement Procedures5.15 Fan1. Prepare the computer for disassembly (Section 5.3) and remove the follo

Removal and Replacement ProceduresMaintenance and Service Guide 5–392. Disconnect the fan cable from the system board 1 (Figure 5-29).3. Loosen the fo

5–40 Maintenance and Service GuideRemoval and Replacement Procedures5.16 ProcessorÄCAUTION: Before removing the processor, make special note of the or

Product DescriptionMaintenance and Service Guide 1–11Table 1-3Compaq Evo Notebook N800v ModelsThe following Compaq Evo Notebook N800v models use confi

Removal and Replacement ProceduresMaintenance and Service Guide 5–412. Use a flat-bladed tool to turn the processor locking screw 1 one-half turn coun

5–42 Maintenance and Service GuideRemoval and Replacement Procedures5.17 Disk Cell RTC Battery1. Prepare the computer for disassembly (Section 5.3) an

Removal and Replacement ProceduresMaintenance and Service Guide 5–432. Use a flat-bladed tool to release the RTC battery from its socket 1 (Figure 5-3

5–44 Maintenance and Service GuideRemoval and Replacement Procedures5.18 System Board✎When replacing the system board, ensure that the following compo

Removal and Replacement ProceduresMaintenance and Service Guide 5–453. Remove the two PM2.0 × 8.0 screws 1 that secure the left 2 and right 3 display

5–46 Maintenance and Service GuideRemoval and Replacement Procedures✎A plastic fan channel 1 attaches to the right display support. The channel has tw

Removal and Replacement ProceduresMaintenance and Service Guide 5–475. Remove the two PM2.0 × 5.5 screws 1 that secure the system board to the base en

5–48 Maintenance and Service GuideRemoval and Replacement Procedures7. Use the MultiBay connector 1 to lift 2 the front of the system board until the

Removal and Replacement ProceduresMaintenance and Service Guide 5–495.19 Modem Cable✎The modem cable is included in the Miscellaneous Cable Kit, spare

5–50 Maintenance and Service GuideRemoval and Replacement Procedures3. If the modem is installed on the system board, disconnect the modem cable from

1–12 Maintenance and Service GuideProduct DescriptionThe following Compaq Evo Notebook N800v models use config. code KSRZ and feature: TouchPad 8-ce

Maintenance and Service Guide 6–16SpecificationsThis chapter provides physical and performance specifications.Table 6-1ComputerDimensionsHeightWidthDe

6–2 Maintenance and Service GuideSpecifications✎Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates

SpecificationsMaintenance and Service Guide 6–3Table 6-215.0-inch UXGA, TFT DisplayDimensionsHeightWidthDiagonal9.00 in11.94 in15.0 in22.86 cm30.33 cm

6–4 Maintenance and Service GuideSpecificationsTable 6-315.0-inch SXGA+, TFT DisplayDimensionsHeightWidthDiagonal9.00 in11.94 in15.0 in22.86 cm30.33 c

SpecificationsMaintenance and Service Guide 6–5Table 6-415.0-inch XGA, TFT DisplayDimensionsHeightWidthDiagonal9.00 in11.94 in15.0 in22.86 cm30.33 cm3

6–6 Maintenance and Service GuideSpecificationsTable 6-514.1-inch XGA, TFT DisplayDimensionsHeightWidthDiagonal11.22 in8.46 in14.1 in20.50 mm21.49 mm3

SpecificationsMaintenance and Service Guide 6–7Table 6-6Hard Drives60 GB 40 GB 30 GB 20 GBUser capacity per drive160.0 GB 40.0 GB 30.0 GB 20.0 GBDrive

6–8 Maintenance and Service GuideSpecifications60 GB 40 GB 30 GB 20 GBPhysical configurationCylinders3HeadsSectors per track3Bytes per sector22,784629

SpecificationsMaintenance and Service Guide 6–9Table 6-7Diskette DriveDiskette size 3.5 inLight On systemHeight 0.5 in (12.7 mm)Bytes per sector 512Se

6–10 Maintenance and Service GuideSpecificationsTable 6-8CD-ROM DriveApplicable disk CD-ROM (Mode 1, 2, and 3)CD-XA ready (Mode 2, Form 1 and 2)CD-I r

Product DescriptionMaintenance and Service Guide 1–13The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: TouchPad 8-ce

SpecificationsMaintenance and Service Guide 6–11Table 6-9DVD-ROM DriveApplicable disk DVD-5, DVD-9, DVD-10CD-ROM (Mode 1 and 2)CD Digital AudioCD-XA r

6–12 Maintenance and Service GuideSpecificationsTable 6-10CD-RW DriveCenter hole diameter 0.59 in 0.39 cmDisk diameter 12 cm, 8 cmDisk thickness 0.47

SpecificationsMaintenance and Service Guide 6–13Table 6-11External AC AdapterWeight 0.45 lb 0.21 kgPower supplyRated input voltageRated input currentR

6–14 Maintenance and Service GuideSpecificationsTable 6-13System DMAHardware DMA System FunctionDMA0 Available for audioDMA1 Entertainment audio(defau

SpecificationsMaintenance and Service Guide 6–15Table 6-14System InterruptsHardware IRQ System FunctionIRQ0 System timerIRQ1 Keyboard controllerIRQ2 C

6–16 Maintenance and Service GuideSpecificationsTable 6-15System I/O AddressesI/O Address (hex) System Function (shipping configuration)000 - 00F DMA

SpecificationsMaintenance and Service Guide 6–17I/O Address (hex) System Function (shipping configuration)0A2 - 0BF Unused0C0 - 0DF DMA controller no.

6–18 Maintenance and Service GuideSpecificationsI/O Address (hex) System Function (shipping configuration)2F0 - 2F7 Unused2F8 - 2FF Infrared port300 -

SpecificationsMaintenance and Service Guide 6–19Table 6-16System Memory MapSize Memory Address System Function640 KB 00000000-0009FFFF Base memory128

Maintenance and Service Guide A–1AConnector Pin AssignmentsTable A-1RJ-45 Network InterfacePin Signal Pin Signal1 Transmit + 5 Unused2 Transmit – 6 Re

1–14 Maintenance and Service GuideProduct DescriptionN800V P 180 P5 40 W C 25 2BelgiumCzech RepublicDenmarkEuropean InternationalFranceGreece/PolandHu

A–2 Maintenance and Service GuideConnector Pin AssignmentsTable A-2RJ-11 ModemPin Signal Pin Signal1Unused 4Unused2 Tip 5 Unused3Ring 6UnusedTable A-3

Connector Pin AssignmentsMaintenance and Service Guide A–3Table A-4S-VideoPin Signal Pin Signal1 Ground (Y) 3 Y-Luminance (Intensity)2 Ground (C) 4 C-

A–4 Maintenance and Service GuideConnector Pin AssignmentsTable A-5ParallelPin Signal Pin Signal1 Strobe* 10 Acknowledge*2 Data bit 0 11 Busy3 Data bi

Connector Pin AssignmentsMaintenance and Service Guide A–5Table A-6External MonitorPin Signal Pin Signal1 Red analog 9 +5 VDC2 Green analog 10 Ground3

A–6 Maintenance and Service GuideConnector Pin AssignmentsTable A-7Stereo Speaker/HeadphonePin Signal Pin Signal1 Audio out 2 Ground21Table A-8Microph

Maintenance and Service Guide B–1BPower Cord Set Requirements3-Conductor Power Cord SetThe computer’s wide range input feature permits it to operate f

B–2 Maintenance and Service GuidePower Cord Set RequirementsCountry-Specific Requirements3-Conductor Power Cord Set RequirementsCountry Accredited Age

Power Cord Set RequirementsMaintenance and Service Guide B–3United Kingdom BSI 1United States UL 2Notes1. The flexible cord must be <HAR> Type H

Maintenance and Service Guide C–1CScrew ListingThis appendix provides specification and reference information for the screws used in the computer. All

C–2 Maintenance and Service GuideScrew ListingFigure C-1. Phillips M3.0 × 4.0 Screw LocationTable C-1Phillips M3.0 × 4.0 ScrewColor Qty. Length Thread

© 2003 Hewlett-Packard Development Company, L.P.Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Inte

Product DescriptionMaintenance and Service Guide 1–15N800V P 180 X4 30 V C 25 2BelgiumCzech RepublicDenmarkEuropean InternationalFranceGreece/PolandHu

Screw ListingMaintenance and Service Guide C–3Figure C-2. Phillips M3.0 × 4.0 Screw LocationsTable C-1Phillips M3.0 × 4.0 Screw (Continued)Color Qty.

C–4 Maintenance and Service GuideScrew ListingFigure C-3. Phillips M2.0 × 5.5 Screw LocationsTable C-2Phillips M2.0 × 5.5 ScrewColor Qty. Length Threa

Screw ListingMaintenance and Service Guide C–5Figure C-4. Phillips M2.0 × 5.5 Screw LocationsTable C-2Phillips M2.0 × 5.5 Screw (Continued)Color Qty.

C–6 Maintenance and Service GuideScrew ListingFigure C-5. Phillips M2.0 × 10.0 Screw LocationsTable C-3Phillips M2.0 × 10.0 ScrewColor Qty. Length Thr

Screw ListingMaintenance and Service Guide C–7Figure C-6. Phillips M2.0 × 10.0 Screw LocationsTable C-3Phillips M2.0 × 10.0 Screw (Continued)Color Qty

C–8 Maintenance and Service GuideScrew ListingFigure C-7. Phillips M2.0 × 4.0 Screw LocationsTable C-4Phillips M2.0 × 4.0 ScrewColor Qty. Length Threa

Screw ListingMaintenance and Service Guide C–9Figure C-8. Phillips M2.0 × 4.0 Screw LocationsTable C-4Phillips M2.0 × 4.0 Screw (Continued)Color Qty.

C–10 Maintenance and Service GuideScrew ListingFigure C-9. Phillips M2.0 × 4.0 Screw LocationsTable C-4Phillips M2.0 × 4.0 Screw (Continued)Color Qty.

Screw ListingMaintenance and Service Guide C–11Figure C-10. Phillips M2.0 × 4.0 Screw LocationsTable C-4Phillips M2.0 × 4.0 Screw (Continued)Color Qty

C–12 Maintenance and Service GuideScrew ListingFigure C-11. Phillips M2.0 × 4.0 Screw LocationsTable C-4Phillips M2.0 × 4.0 Screw (Continued)Color Qty

1–16 Maintenance and Service GuideProduct DescriptionThe following Compaq Evo Notebook N800v models use config. code KSQZ and feature: TouchPad point

Screw ListingMaintenance and Service Guide C–13Figure C-12. Phillips M2.0 × 4.0 Screw LocationsTable C-4Phillips M2.0 × 4.0 Screw (Continued)Color Qty

C–14 Maintenance and Service GuideScrew ListingFigure C-13. Phillips M2.5 × 9.0 Screw LocationsTable C-5Phillips M2.5 × 9.0 ScrewColor Qty. Length Thr

Screw ListingMaintenance and Service Guide C–15Figure C-14. Phillips M2.0 × 8.0 Screw LocationsTable C-6Phillips M2.0 × 8.0 ScrewColor Qty. Length Thr

C–16 Maintenance and Service GuideScrew ListingFigure C-15. Phillips M2.0 × 8.0 Screw LocationsTable C-6Phillips M2.0 × 8.0 Screw (Continued)Color Qty

Screw ListingMaintenance and Service Guide C–17Figure C-16. Phillips M2.0 × 8.0 Screw LocationsTable C-6Phillips M2.0 × 8.0 Screw (Continued)Color Qty

C–18 Maintenance and Service GuideScrew ListingFigure C-17. Phillips M2.0 × 8.0 Screw LocationsTable C-6Phillips M2.0 × 8.0 Screw (Continued)Color Qty

Maintenance and Service Guide Index–1IndexAAC adapterspecifications 6–13audio troubleshooting 2–25Bbase enclosure, spare part numbers 3–15battery bay

Index–2 Maintenance and Service GuideIndexmonitor connector A–5network connector A–1parallel connector A–4RJ-11 jack A–2RJ-45 jack A–1speaker jack A–6

IndexMaintenance and Service Guide Index–3fan channelillustrated 3–16removal 5–46features 1–41feetillustrated 3–16locations 5–9Fn key 1–50front compon

Index–4 Maintenance and Service GuideIndexmemory expansion compartment coverillustrated 3–16removal 5–10memory map specifications 6–19microphone 1–52m

Product DescriptionMaintenance and Service Guide 1–17N800v P 170 X4 30 V C 25 2BelgiumCzech RepublicDenmarkEuropean InternationalFranceGreece/PolandHu

IndexMaintenance and Service Guide Index–5PC Card bezelillustrated 3–16removal 5–48PC Card eject button 1–48PC Card slot 1–48PC Card slot space saver

Index–6 Maintenance and Service GuideIndexI/O addresses 6–16interrupts 6–15memory map 6–19static shielding materials 4–8stereo speaker jacklocation 1–

1–18 Maintenance and Service GuideProduct DescriptionThe following Compaq Evo Notebook N800v models use config. code KSQZ and feature: TouchPad point

Product DescriptionMaintenance and Service Guide 1–19Table 1-4Compaq Evo Notebook N800w ModelsThe following Compaq Evo Notebook N800w models feature:

1–20 Maintenance and Service GuideProduct DescriptionThe following Compaq Evo Notebook N800w models use config. code LDF1 and feature: Dual pointing

Product DescriptionMaintenance and Service Guide 1–21The following Compaq Evo Notebook N800w models use config. code LDFZ and feature: Dual pointing

1–22 Maintenance and Service GuideProduct DescriptionTable 1-5Compaq Presario 2800 ModelsThe following Compaq Presario 2800 models are available in th

Product DescriptionMaintenance and Service Guide 1–23The following Compaq Presario 2800 models use config. code KSRZ and feature: Diskette drive Tou

1–24 Maintenance and Service GuideProduct DescriptionThe following Compaq Presario 2800 models use config. code KSQZ and feature: Diskette drive Tou

Maintenance and Service Guide iiiContents1 Product Description1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21.2

Product DescriptionMaintenance and Service Guide 1–25P2827 P 200 P5 40 W C 25 ETaiwan 470044-697P2837 P 200 P5 40 V C 25 ETaiwan 470048-546P2858 P 200

1–26 Maintenance and Service GuideProduct DescriptionP2840 P 190 P5 40 W C 51 EKorea 470048-534P2825 P 190 P5 40 W C 51 EEuropean InternationalFranceG

Product DescriptionMaintenance and Service Guide 1–27P2820 P 180 U5 40 W C 51 EAsia PacificKorea470036-651470037-983Thailand 470037-984P2828 P 180 P5

1–28 Maintenance and Service GuideProduct DescriptionP2835 P 180 X4 30 W C 25 EAsia PacificHong Kong470047-511470048-532Thailand 470047-509P2821 P 180

Product DescriptionMaintenance and Service Guide 1–29P2816 P 170 X4 30 W C 25 ETaiwan 470037-123P2818 P 160 P5 40 W C 25 EIndia 470036-647P2817 P 160

1–30 Maintenance and Service GuideProduct DescriptionP2811 P 160 X5 30 W C 25 EBelgiumDenmarkGermanyItalyThe Netherlands470034-946470034-945470034-944

Product DescriptionMaintenance and Service Guide 1–31P2800 P 140 X4 20 V C 25 EBelgiumDenmarkGermanyItaly470033-124470033-125470033-126470033-127The N

1–32 Maintenance and Service GuideProduct DescriptionP2850 P 190 X4 30 D C 12 EAsia PacificIndia470054-660470054-661Thailand 470054-659P2811 P 180 X5

Product DescriptionMaintenance and Service Guide 1–33P2830 P 180 X4 30 D C 25 EKorea 470048-540P2833 P 180 X4 20 V C 25 ETaiwan 470048-543P2825 P 170

1–34 Maintenance and Service GuideProduct DescriptionP2832 P 170 X4 30 V C 25 EKorea 470046-895P2829 P 170 X4 30 V C 25 ETaiwan 470046-901P2820 P 170

iv Maintenance and Service GuideContents3 Illustrated Parts Catalog3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–13.2 Comp

Product DescriptionMaintenance and Service Guide 1–35P2810 P 160 P5 40 R C 25 EHong Kong 470033-190 Taiwan 470033-186P2818 P 160 X5 30 W C 25 EKorea 4

1–36 Maintenance and Service GuideProduct DescriptionP2815 P 160 X4 30 V C 25 EHong Kong 470041-601 Taiwan 470036-659P2813 P 160 X4 30 R C 25 EAustral

Product DescriptionMaintenance and Service Guide 1–37P2810 P 150 P5 40 W C 51 EAustralia 470033-262P2809 P 150 P5 40 W C 25 EIndia 470033-265P2815 P 1

1–38 Maintenance and Service GuideProduct DescriptionP2805 P 150 X4 30 R C 25 EAustralia 470033-267P2812 P 140 X5 30 W C 25 ESweden/Finland 470035-708

Product DescriptionMaintenance and Service Guide 1–39P2801 P 140 X4 30 V C 25 EHong Kong 470033-205 Taiwan 470033-181P2800 P 140 X4 30 V C 25 EPeople’

1–40 Maintenance and Service GuideProduct DescriptionThe following Compaq Presario 2800 models are available in North America and feature: TouchPad p

Product DescriptionMaintenance and Service Guide 1–411.2 Features 2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile Pentium 4 process

1–42 Maintenance and Service GuideProduct Description Support for the following drives through the MultiBay:❏ 1.44-MB diskette drive❏ 24X Max CD-ROM

Product DescriptionMaintenance and Service Guide 1–431.3 Clearing a PasswordIf the notebook you are servicing has an unknown password, follow these st

1–44 Maintenance and Service GuideProduct Description1.4 Power ManagementThe computer comes with power management features that extend battery operati

ContentsMaintenance and Service Guide v5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–335.14 TouchPad . . . . . . . . . . . . .

Product DescriptionMaintenance and Service Guide 1–451.5 Computer External ComponentsThe external components on the front and right side of the comput

1–46 Maintenance and Service GuideProduct DescriptionTable 1-6Front and Right Side ComponentsItem Component Function1 Stereo speakers (2) Produce ster

Product DescriptionMaintenance and Service Guide 1–47The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1

1–48 Maintenance and Service GuideProduct Description4 External monitor connectorConnects an external monitor or overhead projector.5 S-Video connecto

Product DescriptionMaintenance and Service Guide 1–49The computer keyboard components are shown in Figure 1-4 and described in Table 1-8.Figure 1-4. K

1–50 Maintenance and Service GuideProduct DescriptionTable 1-8Keyboard ComponentsItem Component Function1 F1 through F12 function keysPerform preset f

Product DescriptionMaintenance and Service Guide 1–51The computer top components are shown in Figure 1-5 and described in Table 1-9.Figure 1-5. Top Co

1–52 Maintenance and Service GuideProduct Description5 Power button Turns on the computer. Use the operating system Shut Down command to turn off the

Product DescriptionMaintenance and Service Guide 1–53The external components on the bottom of the computer are shown in Figure 1-6 and described in Ta

1–54 Maintenance and Service GuideProduct Description4 Mini PCI communications compartmentContains the mini PCI modem card.5 MultiBay Accepts a disket

Maintenance and Service Guide 1–11Product DescriptionThe Compaq Presario 2800 and Evo Notebook N800 Series of Personal Computers offer advanced modula

Product DescriptionMaintenance and Service Guide 1–551.6 Design OverviewThis section presents a design overview of key parts and features of the compu

Maintenance and Service Guide 2–12TroubleshootingÅWARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshoo

2–2 Maintenance and Service GuideTroubleshooting Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows oper

TroubleshootingMaintenance and Service Guide 2–3Selecting from the File MenuTable 2-1File MenuSelect To Do ThisSystem Information View identificatio

2–4 Maintenance and Service GuideTroubleshootingSelecting from the Security MenuTable 2-2Security MenuSelect To Do ThisSetup Password Enter, change, o

TroubleshootingMaintenance and Service Guide 2–5Selecting from the Advanced MenuTable 2-3Advanced MenuSelect To Do ThisLanguage (or press F2) Change t

2–6 Maintenance and Service GuideTroubleshootingDevice Options (continued) Change the parallel port mode from EPP (Enhanced Parallel Port [default])

TroubleshootingMaintenance and Service Guide 2–72.2 Using Compaq DiagnosticsWhen you access Compaq Diagnostics, a scan of all system components is dis

2–8 Maintenance and Service GuideTroubleshootingObtaining, Saving, or Printing Diagnostic Test Information1. Access Compaq Diagnostics by selecting St

TroubleshootingMaintenance and Service Guide 2–95. Select a test mode:❏ Interactive Mode—Provides maximum control over the testing process. You determ

1–2 Maintenance and Service GuideProduct Description1.1 ModelsComputer models are shown in Tables 1-1 through 1-4.Table 1-1Compaq Evo Notebook N800c,

2–10 Maintenance and Service GuideTroubleshooting2.3 Troubleshooting FlowchartsTable 2-4Troubleshooting Flowcharts OverviewFlowchart Description2.1 In

TroubleshootingMaintenance and Service Guide 2–11Flowchart 2.1—Initial TroubleshootingConnectingto networkor modem?Begintroubleshooting.Is therepower?

2–12 Maintenance and Service GuideTroubleshootingFlowchart 2.2—No Power, Part 11. Reseat the power cables in the docking station and at the AC outlet.

TroubleshootingMaintenance and Service Guide 2–13Flowchart 2.3—No Power, Part 2Continued fromSection 2.2,No Power, Part 1.Visually check fordebris in

2–14 Maintenance and Service GuideTroubleshootingFlowchart 2.4—No Power, Part 3Continued fromSection 2.3,No Power, Part 2.Reseat AC adapterin computer

TroubleshootingMaintenance and Service Guide 2–15Flowchart 2.5—No Power, Part 4YNContinued fromSection 2.4,No Power, Part 3.Reseat loosecomponents and

2–16 Maintenance and Service GuideTroubleshootingFlowchart 2.6—No Video, Part 1ANStand-aloneor DockingStation?No Video.Replace the following one at a

TroubleshootingMaintenance and Service Guide 2–17Flowchart 2.7—No Video, Part 2YNContinued fromSection 2.6,No Video, Part 1.DoneAdjust externalmonitor

2–18 Maintenance and Service GuideTroubleshootingFlowchart 2.8—Nonfunctioning Docking Station(if applicable)YNReseat power cord in dockingstation andp

TroubleshootingMaintenance and Service Guide 2–19Flowchart 2.9—No Operating System (OS) LoadingNo OS loadingfrom hard drive,go toSection 2.10.Reseat p

Product DescriptionMaintenance and Service Guide 1–3Table 1-2Compaq Evo Notebook N800c ModelsThe following Compaq Evo Notebook N800c models feature:

2–20 Maintenance and Service GuideTroubleshootingFlowchart 2.10—No OS Loading from Hard Drive, Part 1Go toSection 2.17,NonfunctioningDevice.YDoneNOS n

TroubleshootingMaintenance and Service Guide 2–21Flowchart 2.11—No OS Loading from Hard Drive, Part 2Continued fromSection 2.10,No OS Loadingfrom Hard

2–22 Maintenance and Service GuideTroubleshootingFlowchart 2.12—No OS Loading from Hard Drive, Part 3YSystemfiles on harddrive?Continued fromSection 2

TroubleshootingMaintenance and Service Guide 2–23Flowchart 2.13—No OS Loading from Diskette DriveDoneYNReseatdiskette drive.OS not loadingfromdiskette

2–24 Maintenance and Service GuideTroubleshootingFlowchart 2.14—No OS Loading from CD- or DVD-ROM DriveYDoneNBootabledisc indrive?Discin drive?No OSLo

TroubleshootingMaintenance and Service Guide 2–25Flowchart 2.15—No Audio, Part 1No Audio.NNotebook indocking station(if applicable)?Internalaudio?Audi

2–26 Maintenance and Service GuideTroubleshootingFlowchart 2.16—No Audio, Part 2YNContinued from Section 2.15,No Audio, Part 1.Reloadaudio drivers.Aud

TroubleshootingMaintenance and Service Guide 2–27Flowchart 2.17—Nonfunctioning DeviceDoneAny physicaldevice detected?YNUnplug the nonfunctioning devic

2–28 Maintenance and Service GuideTroubleshootingFlowchart 2.18—Nonfunctioning KeyboardYNOK?Keyboardnot operating properly.Externaldeviceworks?Replace

TroubleshootingMaintenance and Service Guide 2–29Flowchart 2.19—Nonfunctioning Pointing DeviceYNOK?Pointing devicenot operatingproperly.Externaldevice

1–4 Maintenance and Service GuideProduct DescriptionThe following Compaq Evo Notebook N800c models use config. code KLMZ and feature: Dual pointing d

2–30 Maintenance and Service GuideTroubleshootingFlowchart 2.20—No Network or Modem ConnectionYDisconnect allpower fromthe notebookand open.No network

Maintenance and Service Guide 3–13Illustrated Parts CatalogThis chapter provides an illustrated parts breakdown and a reference for spare part numbers

3–2 Maintenance and Service GuideIllustrated Parts Catalog3.2 Computer System Major ComponentsFigure 3-2. Computer System Major Components268135-003.b

Illustrated Parts CatalogMaintenance and Service Guide 3–3Table 3-1Spare Parts: Computer System Major ComponentsItem DescriptionSpare Part Number1 Dis

3–4 Maintenance and Service GuideIllustrated Parts CatalogFigure 3-2. Computer System Major Components268135-003.book Page 4 Thursday, January 30, 2

Illustrated Parts CatalogMaintenance and Service Guide 3–5Table 3-1Spare Parts: Computer System Major Components (Continued)Item DescriptionSpare Part

3–6 Maintenance and Service GuideIllustrated Parts CatalogFigure 3-2. Computer System Major Components268135-003.book Page 6 Thursday, January 30, 2

Illustrated Parts CatalogMaintenance and Service Guide 3–7Table 3-1Spare Parts: Computer System Major Components (Continued)Item DescriptionSpare Part

3–8 Maintenance and Service GuideIllustrated Parts CatalogFigure 3-2. Computer System Major Components268135-003.book Page 8 Thursday, January 30, 2

Illustrated Parts CatalogMaintenance and Service Guide 3–9Table 3-1Spare Parts: Computer System Major Components (Continued)Item DescriptionSpare Part