Compaq Deskpro 2000 Series User Manual Page 131
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- Table of contents
- TROUBLESHOOTING
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Reference Guide 7-3
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Solving Minor
Problems
You may be able to easily resolve the minor problems described
in this section. If a problem persists and you are unable to
resolve it yourself, contact your Compaq authorized dealer or
reseller.
Solving Power Problems
Problem Cause Solution
Computer won't turn on Computer is not connected to
an external power source.
Connect to an external power source.
Cables to the external power
source are unplugged.
Ensure that cables connecting the computer
and the external source are plugged in
properly.
A PCI or ISA card that has
been installed is defective.
Remove any adapter card that was just
installed.
Computer doesn't auto-
matically display the date
and time
RTC (real-time clock) battery
may need to be replaced.
Battery life is approximately 5
years.
Replace the RTC battery. Refer to Appendix H,
"Installing a New Battery," for installation
instructions, or contact your Compaq
authorized dealer or reseller for RTC battery
replacement.
- REFERENCE GUIDE 1
- Symbols and 5
- Conventions 5
- Environmental 6
- Commitment 6
- OMPUTER AT A 7
- 1-2 Computer at a Glance 8
- Reference Guide 1-3 9
- 1-4 Computer at a Glance 10
- Front Panel 11
- Components 11
- Continued 12
- Desktop Rear Panel Connectors 14
- Desktop Drive Positions 17
- Minitower Drive Positions 18
- Using the Mouse 21
- Cleaning the Mouse 22
- Caring for Your 23
- Computer 23
- 1-18 Computer at a Glance 24
- ROTECTING 25
- NFORMATION ON THE 25
- Physical Security 26
- Password Security 27
- Establishing a Setup Password 29
- Entering a Password 30
- Changing a Password 30
- Deleting a Password 31
- Clearing a Power-On Password 31
- Advanced Security 32
- Management 32
- QuickLock/ 33
- QuickBlank 33
- Flash ROM 35
- Protecting Your 35
- Software 35
- Configuration and 37
- Diagnostic Utilities 37
- Computer Setup 38
- Built-In Devices 39
- Add-In Devices 41
- Security Management 42
- Power Management 42
- Computer Checkup (TEST) 42
- 3-8 Using Compaq Software 43
- Reference Guide 3-9 44
- Create Diagnostics Diskettes 45
- Reference Guide 3-11 46
- MGA PowerDesk Utilities 47
- Reference Guide 3-13 48
- Intelligent 49
- Manageability 49
- Asset Management 50
- Reference Guide 3-17 52
- Fault Management 53
- Monitor Fault Diagnosis 54
- Proactive Backup 54
- Surge-Tolerant Power Supply 55
- Remote ROM Flash 57
- Upgrading Flash ROM 57
- Using Remote ROM Flash 58
- FailSafe Boot Block ROM 59
- Keyboard Light Combinations 60
- Remote Security Management 61
- Replicated Setup 61
- Using Replicated Setup 61
- Compaq Integrated Software 64
- Universal Driver Manager 64
- Desktop Management Interface 65
- Reference Guide 3-31 66
- Ordering Backup Diskettes 67
- CD-ROM D 68
- Using the Slot-Load 69
- CD-ROM Drive 69
- Using CD-ROM 70
- Audio Compact 70
- Precautions 71
- Removing the Drive 76
- Reference Guide 5-7 78
- Reference Guide 5-9 80
- Reference Guide 5-11 82
- Reference Guide 5-13 84
- Reference Guide 5-15 86
- Installing a Memory Module 87
- Graphics Accelerator 90
- Reference Guide 5-21 92
- Reference Guide 5-23 94
- Reference Guide 5-25 96
- Internal Speaker 98
- PGRADING THE 101
- INITOWER 101
- Utilities,” for instructions 103
- Removing the 104
- Computer Cover 104
- Removing the Front 105
- An Inside View of 106
- Reference Guide 6-7 107
- Ref Interior Components 107
- Removing the Riser 108
- Installing an 109
- Expansion Board 109
- Upgrading the 111
- Pentium Processor 111
- Adding System 113
- CAUTION: 114
- DIMM sockets 114
- Reference Guide 6-15 115
- Installing Optional 117
- Cache Memory 117
- (Pentium Systems 117
- Upgrading Graphics 118
- Capabilities 118
- Reference Guide 6-19 119
- Additional Drive 120
- Reference Guide 6-21 121
- Reference Guide 6-23 123
- Reference Guide 6-25 125
- Removing the Bezel Blank 126
- Installing an Internal 127
- ROUBLESHOOTING 129
- Messages on the Screen 130
- Solving Power Problems 131
- Solving Disk Problems 132
- Solving Display Problems 133
- Solving Printer Problems 136
- Hardware 137
- Installation 137
- Problems 137
- Solving Memory Problems 138
- Solving CD-ROM Problems 139
- 7-12 Troubleshooting 140
- Contacting Compaq 141
- Customer Support 141
- Worldwide 141
- Telephone Numbers 141
- Worldwide Telephone Numbers 142
- Modifications 149
- Canadian Notice 150
- Avis Canadien 150
- German Ergonomics Notice 150
- EPA Energy Star Compliance 151
- European Notice 152
- Laser Safety 152
- CDRH Regulations 152
- LASER INFO 153
- Japanese Notice 153
- Battery Replacement Notice 154
- General Requirements 154
- Country-Specific 155
- Requirements 155
- U.S. and Foreign 156
- Desktop System Specifications 157
- Specifications 158
- Diskette Drive 159
- 16X Max CD-ROM Drive 161
- 24X Max CD-ROM Drive 162
- Audio System 163
- Compaq Enhanced Keyboard 163
- 2-Button Mouse 164
- Reference Guide 165
- Power-On Self-Test Messages 167
- ONNECTOR 173
- SSIGNMENTS 173
- Parallel Interface 174
- 22232425 174
- 910111213 8 7 6 5 174
- 20 19 1821 17 141516 174
- Serial Interface 175
- 1 2 3 4 5 175
- Monitor Interface 176
- UMPERS AND 177
- Setting Processor 178
- Reference Guide E-3 179
- Setting Power-On 180
- Password Jumpers 180
- Clearing 181
- Configuration 181
- HIPPING 183
- Grounding Methods 185
- Electrostatic Discharge 186
- NSTALLING A 187
- Installing a New Battery 188
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