Compaq ProLiant DL980 - G7 Server User's Guide download pdf (Page 91)

Troubleshooting 91

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the

problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item Refer to

1 "Symptom information (on page 88)"

2 "Loose connections (on page 89)"

3 "Service notifications (on page 90)"

4 The most recent version of a particular server or option firmware is

available on the HP Support website (http://www.hp.com/support).

1 2 ... 86 87 88 89 90 91 92 93 94 95 96 ... 127 128

HP ProLiant DL980 G7 Server 1
User Guide 1
Intended audience 2
Contents 3
Front panel components 7
Front panel LEDs 8
System Insight Display LEDs 9
LED Component 10
Hard drive LEDs 11
Hard drive LED combinations 11
Rear panel components 12
Item Description 13
Rear panel LEDs 14
Power supply LED 15
Fan location 16
System board components 18
System maintenance switch 19
Expansion board components 20
DIMM slot locations 22
Device numbers 22
SAS hard drive LEDs 23
Battery pack LEDs 24
Operations 26
Remove the access panel 27
Operations 29 29
Rack planning resources 30
Optimum environment 31
Power requirements 32
Rack warnings 33
Installing hardware options 33
Registering the server 34
Introduction 35
Processor options 35
Install the heatsink 39
Memory options 40
DIMM identification 41
DIMM installation guidelines 42
Hemisphere mode 44
Memory RAS 45
Installing memory 47
Hot-plug hard drive option 49
3. Install the hard drive 50
Expansion board options 52
Low profile I/O expander 59
Cabling 71
DVD-ROM drive cabling 72
Configuration tools 73
HP ROM-Based Setup Utility 73
Using RBSU 74
Auto-configuration process 74
Boot options 75
BIOS Serial Console 75
Configuring lockstep memory 75
Array Configuration Utility 76
Management tools 78
Erase Utility 79
HP Systems Insight Manager 80
Management Agents 80
Redundant ROM support 80
Diagnostic tools 81
Integrated Management Log 82
Array Diagnostic Utility 82
Keeping the system current 83
Care Pack 84
Battery replacement 85
Troubleshooting 86
Symbols on equipment 87
Warnings and cautions 87
Symptom information 88
Loose connections 89
Service notifications 90
Troubleshooting flowcharts 90
General diagnosis flowchart 91
Symptoms: 93
Troubleshooting 95 95
POST problems flowchart 96
OS boot problems flowchart 97
• Redundancy failure 100
Troubleshooting 101 101
FCC rating label 102
Class A equipment 102
Class B equipment 102
Modifications 103
• EMC Directive 2004/108/EC 104
Japanese notice 106
BSMI notice 106
Korean notice 106
Chinese notice 107
Laser compliance 107
Battery replacement notice 107
(Geräuschemission) 108
Wireless devices 108
Brazilian notices 109
Canadian notices 109
Japanese notices 109
Taiwan notices 109
Electrostatic discharge 110
Specifications 111
Server Specifications 112
Technical support 114
Technical support 115 115
Customer Self Repair 116
Technical support 117 117
Reparo feito pelo cliente 118
Technical support 119 119
Technical support 120 120
Technical support 121 121
Acronyms and abbreviations 122
Index 125 125
Index 126 126
Index 127 127
Index 128 128

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Compaq ProLiant DL980 - G7 Server User's Guide Page 91

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